Sr. Digital Product & Portfolio Management

Total-TECH Co; Jeddah; Presencial; SAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Total-TECH Co in Saudi Arabia seeks a senior digital product leader to own discovery, roadmaps and cross-functional delivery across SaaS platforms. You will coordinate analytics, CX, CRM, and engineering to drive win-win value and scalable customer experiences.

You will manage backlogs, define success metrics, and influence investment decisions with leadership while ensuring governance and alignment across vendors and internal teams.

Formación

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or related field.
• 8-12+ years of relevant experience, including 3-5 years in senior digital product, platform or product portfolio responsibilities.
• Demonstrated hands-on ownership of discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness.
• Experience managing multiple digital products or connected business capabilities in complex customer-facing environments.
• Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies.
• Strong commercial analysis, stakeholder engagement, problem solving and executive communication.

Responsabilidades

• Maintain an integrated portfolio roadmap across products journeys, platforms and strategic initiatives.
• Assess initiatives against business value, customer impact, urgency, effort, readiness, risk, dependencies, reuse and strategic alignment.
• Lead discovery with business customers, UX, CX, analytics, tech and delivery partners.
• Define problems, outcomes, customer journeys, use cases, capabilities and requirements; produce functional specs.
• Coordinate capabilities across eCommerce, CRM, engagement, VoC analytics, AI automation and partner ecosystems.
• Maintain product backlogs, epics, stories, acceptance criteria and traceability; oversee release scope and decisions.

Conocimientos

Discovery ownership

Roadmaps

Backlogs

Cross-functional delivery

Executive communication

SaaS ecosystems

API integrations

Educación

Bachelor's degree in Business/CS/IS/Engineering

Herramientas

Jira

Azure DevOps

Confluence

Salesforce

Sprinklr

Qualtrics

Descripción del empleo

strong The Job Description strong

Maintain an integrated portfolio roadmap across products journeys platforms and strategic initiatives Assess initiatives against business value customer impact urgency effort readiness risk dependencies reuse and strategic alignment Recommend MVP scope sequencing release increments trade-offs and investment priorities prepare leadership decision materials Lead discovery with business customers UX CX analytics technology and delivery partners Define problems outcomes customer journeys use cases capabilities business rules success measures and requirements Produce business process flows and functional specifications validate readiness before development Coordinate connected capabilities across eCommerce CRM engagement VoC analytics AI automation and partner ecosystems Clarify platform responsibilities system handoffs integration dependencies business ownership and reuse opportunities Partner with Architecture and Engineering on platform-neutral solution options and cohesive end-to-end customer experiences Maintain product backlogs epics stories acceptance criteria release scope and requirement traceability Lead refinement and resolve business ambiguities with Business Analysts Product Owners and delivery teams Assess scope changes and maintain documentation decisions and ownership across product tools Coordinate business-side work from design and build through testing launch stabilization and optimization Track dependencies blockers risks scope and decisions across internal teams and vendors escalated material issues Support integrated release planning demonstrations business validation and transition into ongoing operations Work with Architecture and Engineering to evaluate build buy reuse and hybrid options against value fit integration scalability speed and cost Support RFP requirements evaluation criteria vendor demonstrations and proof-of-concept assessments Develop business-side recommendations without assuming technical architecture decision authority Champion usability accessibility localization content readiness and consistent journeys Define product success measures with functional owners and ensure analytics and feedback requirements are embedded Review adoption conversion experience and operational performance recommend post-launch improvements Operate intake assessment prioritization stage-gate reporting and escalation processes under Director direction Maintain portfolio visibility of ownership scope funding risks dependencies decisions and approvals Prepare executive updates decision logs governance forums and cross-functional alignment activities Support budgets forecasts business cases capacity plans procurement inputs and investment analysis Coordinate vendor assessments and business-side performance reviews monitor commitments and deliverables Track planned versus realized benefits and recommend ways to improve platform and investment value Coordinate inputs from cybersecurity privacy data protection legal accessibility brand and quality control owners Coordinate UAT business and operational readiness support arrangements analytics readiness and acceptance evidence Provide business go-live readiness recommendations and track defects and stabilization actions

Tagged as AI analytics API crm CX saas UX VOC

Requirements:

• Bachelor s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or related field.
• 8 12+ years of relevant experience, including 3 5 years in senior digital product, platform or product portfolio responsibilities.
• Demonstrated hands-on ownership of discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness.
• Experience managing multiple digital products or connected business capabilities in complex customer-facing environments.
• Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies.
• Strong commercial analysis, stakeholder engagement, problem solving and executive communication.

Highly Preferred:

• Digital commerce, B2B platforms, insurance, banking, fintech, telecommunications or similar transactional ecosystems.
• Experience across CRM, engagement, analytics, automation and integrated customer platforms; Salesforce, Sprinklr or Qualtrics exposure advantageous.
• Agile delivery tools such as Jira, Azure DevOps or Confluence; vendor and systems-integrator coordination.
• Digital analytics, conversion optimization, customer experience measurement and investment governance.