Specialist - Collections

Tawuniya; Eastern Province; On-site; SAR 60,000 - 90,000; Full time

Job summary

Tawuniya is seeking a Collection Specialist in the Eastern Province to manage overdue accounts and drive collection efforts. You will collaborate with the Credit Control Department to negotiate payment arrangements, resolve client disputes, and ensure compliance with insurance regulations and internal policies.

You will implement advanced collection strategies, analyze payment trends, and coordinate with internal departments to recover outstanding balances.

Qualifications

• Bachelor's degree in finance or accounting required.
• Minimum of 2 years of collections experience.

Responsibilities

• Notify clients, brokers, and internal teams about due premium installments.
• Follow up with clients and brokers to ensure settlement of overdue amounts.
• Establish and manage payment collection processes for active accounts.
• Communicate with clients and brokers via email, phone, or in-person visits to facilitate payments.
• Document collection status and track achievement of collection targets.
• Develop monthly and quarterly reports highlighting updates and unresolved issues.

Skills

Collections

Negotiation

Credit Control

Reporting

Finance & Accounting

Education

Bachelor's degree in Finance/Accounting

Job description

Responsible for managing overdue accounts, with a focus on complex and high-value debts. This role involves collaborating with the Credit Control Department to negotiate payment arrangements, resolve client disputes, and ensure compliance with insurance regulations, legal requirements, and internal company policies. The Collection Specialist plays a key role in enhancing cash flow by implementing advanced collection strategies, analyzing payment trends, and coordinating with internal departments to address and resolve issues affecting collections and the recovery of outstanding balances.

Key Activities:

• Notify clients, brokers, and internal Sales & Agency teams about due premium installments and endorsement payments.
• Regularly follow up with clients, brokers, and agencies to ensure the prompt settlement of outstanding and overdue premium amounts.
• Establish and manage effective payment collection processes for active accounts, maintaining solid relationships with clients and brokers (excluding lapsed accounts).
• Communicate with clients and brokers via email, phone calls, or in-person visits to facilitate premium payments and resolve payment-related concerns.
• Document collection status to ensure due/collected payments are updated and keep track of the achievement of the collection function.
• Develop monthly and quarterly reports highlighting updates, unresolved issues, and achieve the collection target.

Qualifications:

• A bachelor’s degree in finance, Accounting, or equivalent is required.
• Minimum of 2 years of experience in collections