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A recruitment firm in Riyadh seeks a technician for security systems. The role involves coordinating pre-installations, training on products, and ensuring customer satisfaction. Candidates must have 4-5 years of experience in surveillance and physical security systems, along with a strong background in related technologies. Certifications like CCNA or Milestone are preferred.
Coordinating with projects and sales to do required pre-installations at customer site. Installing, operating and training security network products. Have a thorough understanding of SLA contracts and coverage levels. Perform remedial repair activities on customer site. Perform assignments as directed by Response Center senior technical staff. Recognize situations requiring a service call escalation and follow proper Escalation Procedures. Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer. Validating actual problem and validating correct parts to be used for service. Effective debrief and reporting of service call for future enhancements. Documenting work activity and maintaining administrative paperwork.
Arabic - Native / Mother Tongue
English -
Any
Any
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