SharePoint & Web Application Support Engineer

NLEX Enterprise Services International Trade B.V., Saudi Arabian Branch; Riyadh; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading technology services provider in the Riyadh Region is seeking a proactive SharePoint & Web Application Support Engineer. The ideal candidate will have over 3 years of experience supporting SharePoint and .NET applications, particularly in performance optimization and problem resolution. Strong communication skills and familiarity with ITIL/ITSM processes are essential, along with a background working in the Middle East. This role offers an opportunity to work collaboratively in a hybrid environment.

Benefits

Flexible work model

Inclusive work environment

Qualifications

• 3+ years of experience in supporting SharePoint (On-Prem preferred).
• Experience with SQL Server for data extraction.
• Fluency in Arabic and English language.

Responsibilities

• Provide L2/L3 support for SharePoint and .NET applications.
• Monitor and troubleshoot SharePoint sites and web parts.
• Engage with end-users to resolve issues effectively.

Skills

SharePoint administration

SQL Server troubleshooting

Communication skills

Interpersonal skills

ITIL/ITSM processes

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

BMC Remedy

PowerShell

IIS

Job description

SharePoint & Web Application Support Engineer NLEX Enterprise Services International Trade B.V., Saudi Arabian Branch•RIYADH,SAU

Job Description

We are seeking a proactive and technically skilled SharePoint and Web Application Support Engineer with 3+ years of experience in supporting SharePoint (preferably On-Prem) and .NET-based web applications. The ideal candidate will have strong application maintenance expertise, practical knowledge of ITSM processes, and exceptional communication and interpersonal skills. Experience working in the Middle East region is highly desirable.

Key Responsibilities

• Provide L2/L3 support for SharePoint On-Prem and .NET-based web applications.
• Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases.
• Support custom .NET applications, perform minor code fixes, and manage deployments.
• Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy.
• Coordinate with development and infrastructure teams for issue resolution and performance optimization.
• Perform root cause analysis and prepare detailed RCA reports.
• Maintain technical documentation and knowledge articles for supported applications.
• Participate in application patching, upgrades, and regular maintenance schedules.
• Engage with end-users and business stakeholders to understand and resolve their issues effectively.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in supporting SharePoint (On-Prem preferred) or ASP.NET-based applications.
• Hands-on experience in SharePoint 2013/2016/2019 administration and support.
• Basic .NET Framework understanding and troubleshooting of C# or VB.NET web applications.
• Experience with SQL Server for data extraction and query troubleshooting.
• Strong understanding of ITIL/ITSM processes including incident, problem, and change management.
• Excellent communication, interpersonal, and stakeholder engagement skills.
• Previous working experience in the Middle East is a strong plus.
• Ability to work independently and in cross-functional teams under pressure.

Required Skills & Experience

• 3+ years of experience in SharePoint On-Premises administration & support.
• Good knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
• Hands-on with site collection management, service applications, and content database optimization.
• Hands-On SharePoint administration
• Experience working in or with Middle Eastern clients or organizations.
• Working in Banking, Finance will be a added advantage
• Fluent in Arabic and English Language
• Familiar with Active Directory, DNS, SSL certificates, and related integrations.
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
• Excellent communication, client interaction, and documentation skills.
• ITIL Foundation Certification is a plus.
• Exposure to enterprise-grade environments and digital transformation initiatives.
• Collaborative work culture that values continuous learning and ownership.

Preferred

• Arabic language proficiency (basic or conversational) is advantageous.
• Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
• Hands On experience with
• Available in Saudi to join immediately

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.