ServiceNow Architect

Fircroft; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is looking for a ServiceNow Architect to design and manage their IT architecture, ensuring it meets business goals. You will act as a bridge between business and technology, leading technical teams, and defining integration strategies. The ideal candidate will have 7-10 years of experience in IT and significant ServiceNow architecture expertise, along with relevant certifications. Strong problem-solving, communication, and leadership skills are essential for this role.

Qualifications

• 7-10 years in IT with significant experience in ServiceNow architecture.
• Experience leading technical teams and implementing ServiceNow solutions.
• Certifications in ServiceNow and relevant technologies.

Responsibilities

• Define and own the end-to-end ServiceNow platform architecture.
• Act as the primary technical authority for ServiceNow.
• Design integrations between ServiceNow and external systems.
• Ensure compliance with security standards and regulatory requirements.
• Lead platform upgrades and technical roadmaps.
• Engage business stakeholders to align capabilities with outcomes.
• Mentor developers and junior architects.

Skills

ServiceNow platform architecture

Problem-solving

Analytical skills

Effective communication

Leadership

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Job description

The ServiceNow Architect will design and manage the architecture of our IT systems, ensuring that technology aligns with business goals to improve service delivery and operational efficiency. This role acts as a bridge between business needs and technical solutions, facilitating understanding and collaboration among teams.

Key Responsibilities:

Platform Architecture and Design:

• Define and own the end-to-end ServiceNow platform architecture aligned with enterprise IT strategy and business objectives.
• Design scalable, secure, and maintainable solutions across ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps).
• Establish architectural standards, design patterns, and best practices for ServiceNow implementations.

Technical Leadership:

• Act as the primary technical authority for ServiceNow, guiding development teams and reviewing solution designs.
• Provide architectural oversight for custom applications, integrations, workflows, and data models.

Integration and Data Strategy:

• Design and govern integrations between ServiceNow and external systems (e.g., ERP, IAM, monitoring tools).
• Define data models and ensure data integrity and performance across the platform.

Governance, Security, and Compliance:

• Define and enforce platform governance, including role-based access controls and security policies.
• Ensure compliance with organizational security standards and regulatory requirements.

Platform Optimization and Lifecycle Management:

• Lead platform upgrades, patch strategy, and technical roadmaps.
• Evaluate new ServiceNow releases and features, recommending adoption based on business value.

Stakeholder and Business Engagement:

• Translate business requirements into technical architecture and solutions.
• Collaborate with business leaders to align ServiceNow capabilities with business outcomes.

Mentorship and Enablement:

• Mentor developers and junior architects on ServiceNow architecture and development standards.
• Support capability building and continuous improvement within the ServiceNow practice.

Qualifications:

• Education: Bachelor\'s degree in Information Technology, Computer Science, or a related field.
• Experience: 7-10 years in IT, with significant experience in ServiceNow architecture.
• Certifications:
  • Certified System Administrator
  • Certified Implementation Specialist for CSM or FSM
  • Architect Excellence accreditation
  • Implementation experience on 5+ CRM projects (CRM)

Key Skills:

• Strong understanding of ServiceNow platform architecture and integration strategies.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proven leadership and mentoring abilities.