Service Engineer

City of Shakopee, MN; Saudi Arabia; On-site; SAR 200,000 - 320,000; Full time

Job summary

Emerson is seeking a field-service engineer in Saudi Arabia to provide service and support for Emerson Process Management products, including maintenance, diagnostics, installation and commissioning, start-up, and problem resolution. You will be the focal point for customer technical support, advising on preventative maintenance and configuration adjustments to improve performance and satisfaction.

Responsibilities include on-site maintenance, startup/installation/commissioning, fault analysis,

Qualifications

• Associate level certification for all services performed at site.
• Understanding of Control & Instrumentation theory including control loop configuration.
• Bachelor’s degree in Engineering (control engineering, computer science, or electronics).

Responsibilities

• Perform routine maintenance tasks per customer requirements.
• Provide recommendations on product or solution, enhancements, and system health checks.
• Take ownership in service project activities coordination.
• Carry out startup/installation/commissioning, fault analysis and repairs on Emerson Process Management products.
• Assist Sales Engineers in product demonstrations and after-sales service.
• Develop and implement product/system configuration changes at site.
• Provide on-site instruction in the application, maintenance, and operation of Emerson Process Management products.
• Be available as required to support the on-call rotation.
• Comply with all Emerson requirements for business processes including timesheets and site visit reports.
• Adhere to Health, Safety & Environment policies.

Skills

Team Collaboration

Customer focus

Decision quality

Education

Bachelor’s degree in Engineering

Associate level certification

Job description

Job Summary:

To provide service and support for Emerson products, including maintenance services, diagnostics, installation and commissioning, start-up, and problem resolution.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

In this role, your responsibilities will be:

• Perform routine maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solution, enhancements, and system health checks
• Take ownership in service project activities coordination
• Carry out startup / installation/commissioning, fault analysis and repairs on Emerson Process Management products, including investigation ofproblems being experienced at customer sites
• Assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service and proactively promote service
• Develop and implement product/system configuration changes at site to meet customer requirements
• Provide on-site on the job customer instruction in the application, maintenance, and operation of Emerson Process Management products
• Be available as required to support the on-call rotation
• Comply with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures
• Adhere to Health, Safety & Environment policies as laid by the organization.

Who you are?

• Team Collaboration - Works effectively with engineering, production, and service departments to address customer needs.
• Customer focus
• Decision quality

For this role you will need:

• Associate level certification for all services the individual is performing at site
• An understanding of Control & Instrumentation theory including control loop configuration
• Bachelor’s degree in an Engineering discipline (including control engineering, computer science, or electronics)

Preferred Qualifications that set you apart

• Sound knowledge of Emerson Process Management, Process Systems and Solutions products
• Knowledge and experience of automation and control systems in process industries, typically with 2-4 years’ experience in related areas
• Good verbal and written communication skills

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.