Cooling Engineering Support Principal

Schneider Electric - UAE; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Benefits offered by this job

Benefits according to company policy and local regulations

Job summary

Schneider Electric - UAE seeks a Field Services Representative Team Manager in Riyadh. The role involves managing field services, ensuring timely, high-quality delivery while overseeing safety and cyber security initiatives. The position requires at least an associate degree and proven managerial experience in field services.

The ideal candidate will demonstrate strong project management skills and excel in leading cross-functional engineering teams. This role is pivotal to maintaining high customer satisfaction and ensuring compliance with cyber security standards.

Qualifications

• Associate degree required.
• Field services experience, preferably with electromechanical systems.
• Strong expertise in system analysis and requirements definition.

Responsibilities

• Ensure timely service delivery to customers within budget.
• Provide level-2 engineering support and technical expertise.
• Promote safety and cyber security initiatives.

Skills

Managerial experience in field services

System analysis and requirements definition

Cross-functional team leadership

Project management skills

Communication and collaboration

Education

Associate degree

Job description

Field Services Representative Team Manager

This role is responsible for ensuring services delivered to Customers on time with highest quality standard and within the defined budget. The individual will provide level 2 engineering support, act as the technical expert for on‑site activities, and oversee safety and cyber security initiatives.

Key Responsibilities

• Ensure services delivered to customers on time and within the defined budget, maintaining the highest quality standards.
• Provide level‑2 engineering support and serve as the technical expert for on‑site activities.
• Promote a culture of safety and cyber security by leading by example, implementing safety policies, and conducting required audits.
• Ensure every mission is executed under safe conditions and, if required, coordinate adjustments with the customer.
• Guarantee FSR compliance with cyber‑security requirements and report any incidents.
• Manage the planning and coordination of interventions and maintain a high‑level customer satisfaction.
• Promote Digital Services offers and assist in the development of FSR personal branding.
• Oversee quality repair implementation, warranty support, and compliance with issue prevention processes.
• Ensure each FSR follows all administrative processes, including time‑sheet adherence.
• Report field services activity, overtime, and travel time control.
• Encourage FSR business‑generation activities such as opportunity detection, lead generation, and install‑base tracking.
• Drive adoption of digital tools (ServicesMax Go, onsite clocking, Tipi).
• Implement the annual execution plan and FS lean initiatives to support country P&L performance.
• Provide technical L2 support and lead electromechanical/electrotechnology initiatives across R&D centers.
• Define specialty standards and lead transformation projects impacting multiple lines of business.
• Guide offer‑creation teams and contribute to strategic technology roadmaps.
• Manage system‑integration challenges and resolve complex performance‑optimization issues.
• Collaborate with worldwide specialists to establish best‑practice design processes and tools.

Qualifications

• Associate degree.
• Managerial experience in field services.
• Field services experience, preferably with electromechanical systems design and integration.
• English language proficiency.
• Proven track record of leading cross‑functional engineering teams and influencing technical direction.
• Strong expertise in system analysis and requirements definition.
• Excellent project management skills for complex technical projects and innovation.
• Outstanding communication and collaboration skills for working with global specialists.

Benefits

Benefits are provided in accordance with company policy and local regulations.

Equal Opportunity Statement

Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. Schneider Electric upholds the highest standards of ethics and compliance and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity underpinning every aspect of our business. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.