Service Desk Team Leader

Vividtech Solutions; Saudi Arabia; Presencial; SAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Vividtech Solutions in Saudi Arabia is seeking an experienced Service Desk Team Leader to oversee the support team and ensure high-quality IT service and customer support.

You will manage day-to-day operations, handle escalations, monitor KPIs, and lead a skilled team to deliver exceptional service.

Formación

• Bachelor's degree in IT, Computer Science, or a related field.
• 5+ years in IT support or service desk.
• ITIL certification is highly preferred.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Oversee day-to-day operations of the service desk.
• Ensure high-quality technical support and customer service.
• Handle escalations and complex technical issues.
• Monitor and report on service desk metrics and KPIs.

Conocimientos

Leadership

Communication

Problem-solving

IT Service Management

Customer Service

Educación

Bachelor's degree in IT/CS

Herramientas

ITSM tools

Ticketing systems

Descripción del empleo

We are looking for an experienced Service Desk Team Leader to oversee our support team.

• Manage day-to-day operations of the service desk.
• Ensure high quality technical support and customer service.
• Handle escalations and complex technical issues.
• Monitor and report on service desk metrics and KPIs.

Key Requirements

• Bachelor's degree in IT, Computer Science or related field
• 5+ years of experience in IT support or service desk environment
• ITIL certification is highly preferred
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities

KSA(Kingdom of Saudi Arabia)