Service Delivery Engineer

ZIWO; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading Cloud Contact Center Solution provider in Riyadh is seeking a Service Delivery Specialist. You will support onboarding and technical delivery for new clients on ZIWO's platform, ensuring that they are properly configured and operational. The ideal candidate will have 2–4 years of experience in customer onboarding or technical roles, a Bachelor’s degree in IT, and strong networking and VoIP knowledge. Competitive salary and benefits offered in a dynamic work environment.

Benefits

Competitive salary

Comprehensive benefits

Clear pathways for career growth

Qualifications

• 2–4 years of experience in customer onboarding, technical delivery, or implementation.
• Fluent in English and Arabic.
• Ability to communicate technical concepts to non-technical clients.

Responsibilities

• Assist in planning and executing onboarding sessions.
• Support customers in setting up ZIWO platform configurations.
• Conduct technical readiness checks, including network and VoIP validation.

Skills

Organizational skills

Technical problem solving

Networking knowledge

VoIP knowledge

Collaboration

Education

Bachelor’s degree in Information Technology or related field

CCNA certification

CCNP certification (optional)

Job description

Service Delivery Specialist

📍 Location: Signature Business Centre, Riyadh – Saudi Arabia

🕒 Type: Full-time

💼 Department: Revenue Operations

💻 Work Setup: Onsite

About ZIWO

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation. As a fast‑growing B2B SaaS startup, we’re building the future of customer experience. Our all‑in‑one cloud solution enables voice, messaging, and CRM integrations for forward‑thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role

We are looking for a detail‑oriented Service Delivery Specialist to support the successful onboarding, activation, and technical delivery of new clients on ZIWO’s platform. In this role, you will combine customer onboarding coordination with hands‑on technical implementation, ensuring clients are properly configured, network‑ready, and operational while collaborating closely with internal teams and clients.

What You’ll Be Doing

• Assist in planning, scheduling, and executing onboarding sessions and client communications
• Support customers in setting up ZIWO platform configurations and activation requirements
• Conduct technical readiness checks, including basic network and VoIP validation
• Assist with VoIP setup, SIP configuration, and connectivity troubleshooting during onboarding
• Guide clients through onboarding documentation, technical guidelines, and training materials
• Track onboarding and activation progress and elevate technical or operational blockers to senior teams
• Maintain accurate CRM updates, onboarding tasks, and delivery documentation
• Collect client feedback post‑activation and support follow‑up actions

What You Bring

• Bachelor’s degree in Information Technology, Computer Networks, Telecommunications, or a related field
• 2–4 years of experience in customer onboarding, technical delivery, or implementation roles, or networking/VoIP/telecom support in a B2B or SaaS environment
• Strong organizational, follow‑up, and task ownership skills
• Working knowledge of networking fundamentals (TCP/IP, routing, firewalls) and basic to intermediate VoIP concepts (SIP, RTP, codecs, QoS)
• CCNA certification required; CCNP is a strong plus
• Ability to communicate technical concepts clearly to non‑technical clients
• Fluent in English & Arabic
• Proficient in customer orientation, technical problem solving, communication, networking & VoIP knowledge, and collaboration

Why Join ZIWO

• Competitive salary and comprehensive benefits
• Dynamic, collaborative, and supportive work environment
• Collaborate with high‑performing teams
• Contribute to a tech company transforming customer communications in the MENA region
• Clear pathways for career growth and professional development

Equal Opportunity

ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.