Senior UX Researcher

Super Experience for Information Technology; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading digital design agency in Saudi Arabia is seeking a Senior UX Researcher to enhance user experiences across products. The candidate will plan and conduct usability studies, applying best practices to inform design decisions. Collaboration with Product Managers and Designers is essential to translate findings into actionable insights. The ideal candidate should have extensive hands-on experience with usability testing and a deep understanding of qualitative and quantitative research methods.

Qualifications

• Hands-on experience with usability testing.
• Strong knowledge of Nielsen Norman Group’s 10 usability heuristics.
• Solid understanding of both qualitative and quantitative research methods.

Responsibilities

• Plan, design, and conduct user research studies including usability testing, interviews, surveys, and field studies.
• Apply Nielsen’s 10 Usability Heuristics during evaluations.
• Collaborate with cross-functional teams to translate research findings into actionable insights.
• Lead the development of user personas and journey maps.
• Advocate for user needs throughout the product lifecycle.
• Present clear research findings to stakeholders.
• Mentor junior researchers.

Skills

Usability testing

Qualitative research methods

Quantitative research methods

User-centered design

Nielsen's 10 Usability Heuristics

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you’re looking for.UXBERT Labsis one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi’s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.

We are looking for aSenior UX Researcherto join our team and help shape exceptional user experiences across our digital products and services. The ideal candidate is aseasoned researcherwho has worked across complex projects, led usability testing, and appliedUX best practices and methodologiesto inform design decisions.

You must havehands-on experience with usability testing, knowledge of theNielsen Norman Group’s 10 usability heuristics, and a solid understanding of bothqualitative and quantitative research methods.

Key Responsibilities

• Plan, design, and conduct user research studies including usability testing, interviews, surveys, and field studies.
• ApplyNielsen’s 10 Usability Heuristicsduring evaluations and testing to identify UX issues and areas for improvement.
• Collaborate with Product Managers, Designers, and Developers to translate research findings into actionable insights.
• Lead the development of user personas, journey maps, and experience frameworks.
• Advocate for user needs throughout the product lifecycle and influence design strategy with evidence-based insights.
• Present clear, concise, and compelling research findings to stakeholders and leadership teams.
• Mentor junior researchers and support UX research knowledge sharing across the organization.