Senior Travel & Tourism Specialist

Fursan Travel; Saudi Arabia; On-site; SAR 67,000 - 134,000; Full time

Job summary

Fursan Travel is seeking an experienced travel operations specialist to manage air ticketing, hotel and non-air services bookings, and client communications. You will ensure accuracy in fares, itinerary details, and policy adherence while coordinating with internal teams.

Role requires 3-5 years in corporate travel, strong GDS experience (Amadeus/Sabre), and familiarity with back-office systems like TINA and CRM tools such as Freshdesk. Fluency in English is essential, Arabic is a plus.

Qualifications

• 3-5 years in corporate travel operations or business travel ticketing.
• Solid experience in GDS ticketing and non-air travel components.
• Proficient in handling itineraries, changes, and refunds with accuracy.

Responsibilities

• Book, issue, reissue, and refund air tickets using GDS (Amadeus).
• Ensure accurate fare calculations, route planning, and policy compliance.
• Coordinate hotel, car rental, transfers, and other travel services for clients.
• Maintain compliant booking records in CRM/back-office systems.
• Collaborate with Finance, Visa, and other teams as needed.

Skills

GDS ticketing

Customer service

Attention to detail

Multitasking under pressure

Tools

Amadeus

Sabre

TINA

Freshdesk

TBO

Hotelbeds

Job description

Air Ticketing & Itinerary Fulfillment:

• Book, issue, reissue, and refund air tickets using GDS systems (Amadeus)
• Ensure 100% accuracy in fare calculations, route planning, and corporate policies
• Handle flight changes, cancellations, and urgent last-minute bookings
• Apply lowest fare search strategies while balancing client preferences

Hotel & Non-Air Services Booking:

• Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs
• Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services
• Support group and individual visa arrangements and travel insurance where applicable
• Confirm booking accuracy and supplier coordination

Client Communication & Request Handling:

• Respond promptly and professionally to client requests via email or phone
• Clarify travel needs, approvals, and budget limitations where needed
• Ensure clear and detailed communication of itinerary and confirmations
• Provide alternate travel options if preferred ones are unavailable

Process Compliance & Documentation:

• Maintain complete and compliant booking records in the back-office system (e.g., TINA)
• Ensure correct usage of client profiles, approval flows, and policy tags
• Follow SOPs related to each account and note all actions clearly in CRM

Support & Collaboration:

• Coordinate with other internal teams (Finance, Product, Visa, MICE) as required
• Assist colleagues during peak hours or urgent cases
• Share feedback on system or supplier issues to improve operations

Candidate Requirements:

• Experience: 3-5 years in corporate travel operations or business travel ticketing
• Solid experience in handling both GDS ticketing and non-air travel components

Systems Knowledge

• Proficient in GDS (Amadeus/Sabre) - ticketing, fare rules, and itinerary creation
• Experienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds)
• Familiarity with back-office systems like TINA and CRMs like Freshdesk

Skills:

• Strong customer service orientation and communication skills
• High attention to detail and ability to multitask under pressure
• Knowledge of visa documentation, travel insurance, and corporate travel rules
• Languages: Fluent English (Arabic is a plus)