Senior Trade Innovation Support Analyst

Luxoft; Riyadh; On-site; SAR 320,000 - 460,000; Full time

Job summary

Luxoft is seeking an experienced Functional Support Specialist with deep Finastra Trade Innovation expertise to manage L2/L3 support across the trade lifecycle. You will analyze errors, resolve TI configuration issues, and work with Finastra vendors on complex escalations.

Ideal candidates have 7–10 years in IT with hands-on Finastra TI experience, and a background in trade finance operations, including TI module integration and workflow design.

Qualifications

• 7–10 years IT experience with hands-on Finastra TI
• Deep expertise in Finastra Trade Innovation and Trade Finance operations
• Strong troubleshooting across TI modules and workflows
• Experience across implementations or upgrades is a plus

Responsibilities

• Provide L2/L3 functional troubleshooting for end-user issues in the trade lifecycle
• Analyze and resolve transactional errors, master data config issues, and failed workflows in the TI engine
• Replicate production bugs in staging, document steps, logs, and business impact for escalation
• Acknowledge and resolve support tickets within SLA to minimize downtime

Skills

Finastra TI

L2/L3 support

Trade Finance

TI Integration

UCP/ISBP knowledge

Tools

TI Plus/TI Plus2

Fusion Trade Innovation

Job description

Luxoft is seeking an experienced Functional Support Specialist with deep Finastra Trade Innovation expertise to manage L2/L3 support across the trade lifecycle. You will analyze errors, resolve TI configuration issues, and work with Finastra vendors on complex escalations.

Ideal candidates have 7–10 years in IT with hands-on Finastra TI experience, and a background in trade finance operations, including TI module integration and workflow design.