Senior Technical Operations Lead - Repair & KPI Excellence

Merge Recruitment Agency; Dammam; In loco; SAR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

Merge Recruitment Agency seeks a senior services repair professional to lead KPI-driven performance across repair operations. The role emphasizes escalation of technical issues to suppliers and ensuring repair standards are met at service centers.

The candidate will assess technicians, implement audits, and drive improvements in service readiness for new product launches, with strong emphasis on teamwork and customer support.

Competenze

• Experience in services repair with KPI development and implementation.
• Strong customer handling, maintenance and repair capabilities.
• Proven initiative, problem solving and communication skills.

Mansioni

• Escalate GTI and product quality issues to supplier technical team.
• Conduct technical assessments for technicians and audits of operations.
• Develop and implement KPI-based performance monitoring for the technical team.

Conoscenze

KPI development

Customer handling

Maintenance and repair

Initiative taking

Problem solving

Communication

Teamwork

Descrizione del lavoro

Merge Recruitment Agency seeks a senior services repair professional to lead KPI-driven performance across repair operations. The role emphasizes escalation of technical issues to suppliers and ensuring repair standards are met at service centers.

The candidate will assess technicians, implement audits, and drive improvements in service readiness for new product launches, with strong emphasis on teamwork and customer support.