Senior Specialist, Collision Repair

Ceermotors; Riyadh; On-site; SAR 150,000 - 210,000; Full time

Job summary

CEER Motors seeks a capable Operations Manager for its body and paint workshop network. You will oversee daily operations, ensure high repair quality, control expenses, and drive customer satisfaction across multiple sites.

The role includes setting up new workshops, selecting equipment, planning layouts, approving third-party workshops, and maintaining safety and standards across the network.

Qualifications

• Bachelor’s degree in mechanical, industrial, or automotive engineering or related field.
• Minimum 3 years of experience in automotive dealership or body and paint operations.
• Strong communication and collaborative skills.

Responsibilities

• Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
• Follow up on ongoing repair orders and coordinate with Parts Department for timely parts.
• Monitor paint and material stock levels and maintain adequate inventory.
• Manage the full insurance repair order process with proper documentation.
• Track workshop KPIs and drive continuous improvement in performance and service quality.
• Support diagnosis of technical issues and escalate unresolved cases.
• Assist customer service by resolving complaints and ensuring satisfaction.
• Certify third-party workshops based on technical and operational criteria.
• Contribute to setup and development of new body and paint workshops (equipment, layout, fit-out).
• Ensure maintenance and safety compliance of all workshop tools and equipment.
• Ensure staff are trained on SOPs and dealership systems.

Skills

Results Driven

Adaptability

Customer Focus

Teamwork

Education

Bachelor’s degree in mechanical, industrial, or automotive engineering, or related field

Job description

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CEER Motors

Job Description

Job Code

04-029

Division

Commercial

Job Grade

6

Section

Service Operations

Job Purpose

To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards.

Key Functional Responsibilities

• Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
• Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
• Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
• Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
• Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
• Support diagnosis of technical issues and elevate unresolved cases to technical support when needed.
• Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
• Certifying third-party body & paint workshops based on technical and operational criteria.
• Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution
• Ensure proper maintenance and safety compliance of all workshop tools and equipment.
• Ensure all workshop staff are trained on standard operating procedures and dealership systems.

Job Requirements

Education

Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field.

Experience

3 years of minimum experience in a similar role within an automotive dealership or body and paint operations.

Core Competency

Definition

Communicates clearly and transparently with others, shares information and works well within a team, valuing the positive contribution each person makes.

Applying

• Results Driven

Creates and implements standards of excellence ensuring consistent improvement and efficiency to achieve challenging organizational, work related and career goals.

Applying

• Adaptability and Resilience

Recognizes and is open to changing, ambiguous and/or uncertain circumstances, adapting as necessary, overcoming challenges, and turning setbacks into learning opportunities.

Applying

• Customer Focus

Understands and anticipates internal and external customer needs and takes action to provide high-quality products and services to exceed expectations.

Technical Competency

Definition

• TBD

Job Profile

Version Control

Version Number

1.0

Prepared by

Said Alghamdi

Date

10.June.2026

Reviews and Approvals

Validated by

Date

Title

Raghad Alhurair

11..June.2026

Senior Specialist, Organization Development and Planning

Approved by

Date

Title

Ahmed Taha

11..June.2026

Disclaimer

The job description has been designed to indicate the general nature and level of work performed by employees within this classi fi cation. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and quali fi cations required of employees assigned to this job. The list of responsibilities, accountabilities, requirements and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.