Senior Solution Architect at Salesforce

Salesforce; Riyadh; On-site; SAR 350,000 - 600,000; Full time

Job summary

Salesforce is seeking a Senior Solution Architect to join our Professional Services team in the Riyadh region. This on-site leadership role shapes, scopes, and drives complex customer engagements to ensure long-term success.

As a domain authority, you will translate executive requirements into scalable designs, guide delivery across cross-functional teams, and advocate AI-enabled workflows with Agentforce to elevate customer outcomes.

Qualifications

• 8+ years of experience in the enterprise software space as a Solution Architect, Functional Architect, Product Owner, or Senior Business Analyst.
• Proven track record delivering solutions in enterprise environments.
• Strong communication and stakeholder management skills.
• Fluent English; Arabic preferred for the Saudi market.

Responsibilities

• Engage onboarding program and work with Consultants, Architects, and Project Managers to deliver customer success.
• Bridge business and tech by translating executive requirements into scalable designs.
• Champion AI tools and Salesforce Agentforce to automate workflows and improve processes.
• Create prototypes and design specifications for complex requirements.
• Lead agile delivery with clear user stories and acceptance criteria.

Skills

8+ years experience

Enterprise software

Solution Architect

Functional Architect

Product Owner

Senior Business Analyst

English fluent

Arabic preferred

Tools

Salesforce Certifications

Salesforce Platform

Job description

in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a Senior Solution Architect to join our Professional Services team within the Customer Success Group (CSG). As a strategic delivery leader, the Senior Solution Architect shapes, scopes, and drives complex customer engagements to ensure long-term success. This role leads architectural strategy from initial scoping through full execution, ensuring mission-critical programs deliver measurable outcomes. They are accountable for architectural integrity and executive alignment, elevating solution quality while cultivating a high-performance team culture. As stewards of the Professional Services Methodology, they leverage cross-functional networks to enforce best practices, scale delivery excellence, and ensure consistency across engagements.

YOUR IMPACT

• Become a Domain Authority: Engage in our onboarding program and closely work with Consultants, Architects, and Project Managers to deliver outstanding customer success.
• Bridge Business and Tech: Evaluate business and functional requirements at an executive level, translating business strategies into scalable process designs and solution architecture.
• AI & Agentforce Innovation: Champion the use of AI tools and Salesforce’s Agentforce platform to automate workflows, optimize business processes, and deliver next-generation customer experiences.
• Solution Design & Prototyping: Create prototypes, proofs of concept, and sample mockups to elicit and define complex business requirements.
• Agile Delivery: Craft and own user stories and solution specifications, detailing them in agile sprints for the technical team to execute.
• Best Practices Guidance: Provide guidance on Salesforce Platform capabilities, functional solution architecture, environment management, and testing (UAT).
• Relationship Management: Build trust and rapport with key stakeholders, negotiating solutions to complex strategic and technical problems.

REQUIRED QUALIFICATIONS

• Experience: +8 years of experience in the enterprise software space as a Solution Architect, Functional Architect, Product Owner, or Senior Business Analyst.
• Industry Expertise: Proven track record of success delivering solutions within the Media and/or Telecommunications sector.
• Process Optimization: Demonstrated ability to analyze, design, and optimize enterprise business processes via technology.
• AI Integration Experience: Experience utilizing AI-assisted tools to improve productivity, with a strong understanding of how AI (such as Agentforce or similar technologies) can be leveraged to transform business operations.
• Communication Skills: Excellent written and verbal communication skills; ability to clearly document requirements, architectures, and process flows using diagrams and functional models.
• Language Skills: Fluent English (Proficiency in Arabic is preferred for the Saudi Arabia / MENA market)
• Team Collaboration: Ability to work independently and as part of a distributed Agile/Scrum team.
• Mobility: Available to travel regionally and occasionally internationally depending on customer needs.

PREFERRED QUALIFICATIONS

• Salesforce Expertise: Active Salesforce Certifications and deep hands-on experience with the Salesforce Platform declarative capabilities.
• Revenue Cloud: Experience with Salesforce Revenue Cloud (CPQ, EPC) or Communications Cloud is highly desirable.
• Methodology: Knowledge of design thinking processes and tools, and experience working as a Certified Product Owner (CSPO).
• Consulting Experience: Experience working in a senior consulting role with matrixed teams at a top-tier consultancy or global system integrator.

Unleash Your Potential

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.