Senior Services Engagement Engineer

SAP SE; Riyadh; On-site; SAR 299,000 - 450,000; Full time

Job summary

A global technology company seeks a Technical Quality Manager to serve as a trusted advisor on-site at customer premises in Riyadh, Saudi Arabia. The role involves executing SAP Premium Engagements, fostering innovation, and collaborating with customers to achieve their digital transformation goals. Candidates should possess a Bachelor's or Master's degree in a STEM field and have fluency in both English and Arabic. Strong communication and customer management skills are essential.

Benefits

Continuous learning opportunities

Health and wellness benefits

Qualifications

• 8+ years of hands-on experience in SAP technologies.
• Exceptional written and spoken communication skills.
• Strong cultural awareness and professionalism.

Responsibilities

• Develop and maintain strong customer relationships.
• Collaborate with System Integrators to ensure project success.
• Execute on the customer’s digital transformation roadmap.

Skills

Fluency in English

Fluency in Arabic

Strong communication skills

Problem-solving skills

Customer management skills

Education

Bachelor or Master’s STEM Degree

Tools

SAP HANA

SAP S/4 HANA

SAP Cloud Platform

Job description

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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Premium Engagements – namely SAP MaxAttention and SAP ActiveAttention - are white glove and strategic engagements with SAP’s largest customers. Both engagements provide premium advisory and support services for the customer journey to the Intelligent Enterprise.

For the delivery of SAP Premium Engagements, SAP is looking for a Technical Quality Manager (TQM) to serve our customers as trusted advisors, onsite at our customer's premises, focusing as much on the customer’s business as on the customer’s technical environment. As a TQM you are accountable for the day to day execution of the SAP Premium Engagements portfolio & service plan, methods and tools, and best practices across all systems & landscapes and platforms.
You are responsible for executing on the customer’s value-based, digital transformation roadmap, making full use of SAP Innovation Services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP Premium Engagements. You will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP Premium Engagement services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment.

The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloud bursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on. The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer’s SAP Premium Engagements team aware of progress, risks, challenges, and accomplishments.

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customer’s strategy and requirements
• Customer's solution landscape
• Customer’s business processes
• Customer’s industry

Responsibilities

• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
• Collaborates with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer, the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer
• Execute on the customer’s digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success
• Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
• Support the technical integration of the entire solution and product set, end to end, across all landscapes & platforms, providing recommendations for technical or business process improvements
• Provide a platform and forum for ideation and innovation for business scenarios
• Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations
  

Requirements

• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• Fluency in English and Arabic national language
• Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in SAP either on cloud, platform, application technology (BASIS), solution, app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience, Artificial or real-time intelligence, machine learning, automation experience
• Exceptional written and spoken communication skills in English and Arabic, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
• Strong SAP project management and value-based relationship management skills
• Proven problem-solving skills and strong work ethic are required
• The following certifications are preferred:
• Cloud
• Programming
• SAP (products, solutions, applications, technical)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433733 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 433733

Posted Date: Aug 26, 2025

Work Area: Consulting and Professional Services

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Riyadh, SA, 11435

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