Senior Process Transformation Consultant

Capco; Riyadh; Hybrid; SAR 350,000 - 520,000; Full time

Benefits offered by this job

Benefits package

Job summary

Capco is seeking a Senior Process Transformation Consultant in Riyadh to lead end-to-end process discovery and redesign for financial services clients. You will map As-Is and To-Be processes, identify bottlenecks, and drive large-scale improvements across geographies while maintaining governance and KPI tracking.

You will apply BPM/BPMN, Lean, Six Sigma and data-driven methods to achieve measurable efficiency gains and ROI, partnering with Business, Operations, Risk and Technology teams to

Qualifications

• Relevant experience in process excellence, transformation or operational improvement within financial services.
• Experience applying BPM/BPMN, Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, SIPOC, and Process Mining.
• Strong communication and facilitation skills with senior stakeholders.
• Hands-on ability to map as-is and to-be processes and drive improvements across geographies.

Responsibilities

• Lead end-to-end process discovery to map operating models and identify inefficiencies and gaps.
• Map current-state workflows and design practical future-state processes and controls.
• Drive large-scale process improvements across geographies and business lines.
• Translate gaps into clear requirements and actionable implementation plans.
• Define baselines and KPIs; track post-implementation outcomes and ROI.
• Support transformation initiatives aligned with governance models and customer journeys.
• Contribute to Operational Excellence strategy and sustainable continuous improvement.

Skills

Process transformation

Root cause analysis

Lean

Six Sigma

BPM/BPMN

Communication

Stakeholder management

Data literacy

Tools

SQL

BI tools

Process mining

Job description

Senior Process Transformation Consultant

Middle East - Riyadh

Join Our Growing Business Consulting Practice – Capco Middle East

Location: Riyadh (Onsite) | Practice Area: Business Consulting | Type: Permanent

Transform complex financial services operations into simpler, stronger and more effective processes.

The Role

We are looking for a Senior Process Transformation Consultant to support to join our practice. In this role, yu will work closely with Business, Operations, Risk and Technology teams, supporting transformation from initial assessment and process redesign through to implementation and benefits validation.

What You’ll Do

• Lead end-to-end process discovery to map operating models, diagnose inefficiencies, bottlenecks, and control gaps using structured root-cause analysis to distinguish symptoms from core systemic issues.
• Map current-state (As-Is) workflows and architect practical future-state (To-Be) processes and controls to eliminate waste, standardize operations, and drive measurable efficiency and accountability.
• Identify enterprise-wide process priorities and design, execute, and govern large-scale process improvement initiatives across all geographies, business lines, and functional teams.
• Evaluate tasks to simplify, standardize, control, or automate processes, translating operational gaps into clear business requirements and actionable implementation plans.
• Design and execute transformation initiatives while ensuring alignment with internal process standards, customer journey frameworks, and governance models.
• Define process baselines, establish key performance indicators (KPIs), and track post-implementation performance to validate intended business outcomes and ROI.
• Contribute to the overall Operational Excellence strategy, championing a culture of sustainable continuous improvement, capability building, and process discipline.

What We’re Looking For

• Relevant experience in process excellence, process transformation or operational improvement within financial services.
• Practical experience applying methodologies such as BPM/BPMN, Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, SIPOC, Business Process Reengineering, Process Mining or Continuous Improvement.
• Experience successfully applying relevant methodologies in complex business environments.
• Strong hands-on experience investigating complex processes and personally performing process discovery, evidence-based analysis, root-cause analysis, process redesign and control improvement.
• Excellent communication and facilitation skills, with the ability to listen carefully, ask focused questions, structure ambiguous problems, communicate concisely and challenge senior stakeholders constructively.
• Strong technology and data literacy, with the ability to work across applications, workflows, business rules, integrations, data flows, batch activities, system controls and exception handling alongside Business, Operations, Risk and Technology teams.
• A results-focused approach, with the ability to separate facts from assumptions, translate findings into practical improvements and remain involved through implementation to demonstrate measurable business outcomes.

Bonus Points For

• Experience using SQL, BI/data-analysis tools, process-mining tools or similar techniques.
• Relevant process improvement or transformation certifications.

Why Join Capco

• Deliver high-impact transformation solutions for leading financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Work across complex business, operational and technology transformation challenges.
• Help shape the future of transformation across financial services.

We offer a competitive, people-first benefits package designed to support every aspect of your life.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.