Senior Observability Consultant

Cisco; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global technology leader is seeking a Technical Advisor for Splunk in Riyadh. The role involves driving adoption and optimization of Splunk solutions for critical clients. Candidates should have at least 3 years of experience with Splunk ITSI and a strong background in technical consulting. This position requires excellent communication and problem-solving skills, emphasizing customer satisfaction and strategic account management. Join a team committed to innovation and helping organizations succeed with cutting-edge technology.

Benefits

Collaborative work environment

Opportunities for professional growth

Global impact and innovation

Qualifications

• 3+ years of experience administering and using Splunk ITSI.
• Significant experience in technical consulting or big-data analytics.
• Solid understanding of enterprise applications.

Responsibilities

• Execute adoption and optimization activities for customer engagements.
• Lead integration of Splunk’s IT Ops & Observability solutions.
• Provide high-quality technical guidance in complex environments.

Skills

Trusted advisor skills

Customer facing skills

Negotiation skills

Active listening

Problem-solving skills

Tools

Splunk ITSI

Bash scripting

Java

Python

.NET

Job description

Role

Are you looking to make an impact? The work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to include the things that are most impactful.

Responsibilities:

• Strategic execution of adoption and optimization activities in long‑term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
• Lead all aspects of the adoption, optimization and integration of Splunk’s IT Ops & Observability solutions into the customers’ business architecture.
• High‑quality technical guidance on Enterprise level architecture, configuration, and optimization work in complex environments for area of discipline including IT Ops with DevOps integration.
• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem.
• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
• Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties.

Exceptional execution of practice key performance indicators and contributions such as:

• Scaling through productivity
• Process creation and improvement
• Collateral creation and improvement
• Tool development and implementation
• Drive high CSAT score
• Drive product upsell and expansion
• Formal and Ad Hoc internal training sessions
• The sharing of knowledge across groups

Who We Are Looking For

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers
• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
• Superior written and oral communication skills a must
• Listen objectively to others' opinions and ideas applying active listening skills
• Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
• Highly developed, operational skills for troubleshooting, problem solving, and resolution
• Ability to balance competing priorities with customer demands
• Highly effective at organizing, planning and leading customers through complex change

Technical Requirements:

• 3+ years demonstrable experience administering and using Splunk ITSI
• Significant experience in technical consulting or big‑data analytics
• Demonstrable understanding of common enterprise applications
• Statistical and analytical modeling is a plus
• Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools
• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.