Senior Network Security Engineer (L3 Support)

sirar by stc; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

sirar by stc is seeking a cybersecurity professional to oversee network security operations and provide L3 support. The role involves incident handling, system updates, and security assessments across complex environments.

Candidates will analyze risks, coordinate with cross-functional teams, and contribute to disaster recovery drills. 3–5 years' experience and Cisco ISE/NAC expertise are highly valued, with strong problem-solving and communication skills.

Qualifications

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or related discipline.
• 3-5 years of relevant experience in network security operations.

Responsibilities

• Handles IT Network security providing up to level-3 support.
• Handles escalations and provide advisory and support function to front office / back office.
• Handle security-related incidents and issues outside regular working hours
• Address and resolve escalated issues from L1 support teams, ensuring timely responses to minimize disruptions.
• Participate in system updates and upgrades as required to maintain functionality and security.
• Analyze incoming requests for potential risks, providing insights to guide decision-making. Analyzes identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.
• Conduct regular security reviews and assessments.
• Support the change management process by documenting and executing system changes as directed. Coordinates system changes with appropriate teams to minimize disruption.
• Facilitate the handover of new systems and services, ensuring smooth transitions and knowledge transfer.
• Assist in providing knowledge transfer sessions to L1 teams, enhancing their ability to handle common issues.
• Conduct regular PMR health checks to monitor system availability and security status.
• Assist in identifying system vulnerabilities and support mitigation efforts.
• Help identify unused features within the system to enhance efficiency.
• Monitor system performance and report on any issues that may require attention.
• Participate in regular system clean-up activities to ensure optimal performance and data integrity.
• Assist in disaster recovery drills to ensure readiness and effective response strategies
• Work with network engineers, system administrators, and security professionals to resolve complex technical issues.
• Coordinates and communicates issues requiring escalation to different teams and initiate follow up procedure pertaining to issues.
• Evaluate fault reports to identify the root cause of issues & generate Incident reports.
• Open and manage tickets with vendors to identify and resolve root causes of network issues.
• Collaborate with vendor support teams to ensure timely and effective resolution of faults.
• Maintain records of ticket statuses and follow up with vendors to expedite resolution processes.
• Keep detailed records of all communications with vendors for troubleshooting and future references.
• Ensure stability and availability on a 24/7 basis
• Documents lessons learned that convey the results of events and/or exercises.
• Facilitates the sharing of best practices and recommendations throughout the cyber operations with customers.

Skills

Network security operations

Cisco ISE

Next-generation firewalls

VPNs and IPsec

Incident response

Threat analysis

Security monitoring

Cross-functional communication

Education

Bachelor's degree in Cybersecurity/CS/IT

Tools

Cisco MX-250

Cisco ISE NAC

FortiGate

Palo Alto

Job description

Company Overview:

Advanced technology and cybersecurity company (sirar) established by stc, the region's ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments.

As experts in business security and privacy, we offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently. The tools we provide help organizations detect and prevent cybersecurity attacks, safeguard their digital future, and provide protection and security from that point forward.

Roles & Responsibilities:

• Handles IT Network security providing up to level-3 support.
• Handles escalations and provide advisory and support function to front office / back office.
• Handle security-related incidents and issues outside regular working hours
• Address and resolve escalated issues from L1 support teams, ensuring timely responses to minimize disruptions.
• Participate in system updates and upgrades as required to maintain functionality and security.
• Analyze incoming requests for potential risks, providing insights to guide decision-making. Analyzes identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.
• Conduct regular security reviews and assessments.
• Support the change management process by documenting and executing system changes as directed. Coordinates system changes with appropriate teams to minimize disruption.
• Facilitate the handover of new systems and services, ensuring smooth transitions and knowledge transfer.
• Assist in providing knowledge transfer sessions to L1 teams, enhancing their ability to handle common issues.
• Conduct regular PMR health checks to monitor system availability and security status.
• Assist in identifying system vulnerabilities and support mitigation efforts.
• Help identify unused features within the system to enhance efficiency.
• Monitor system performance and report on any issues that may require attention.
• Participate in regular system clean-up activities to ensure optimal performance and data integrity.
• Assist in disaster recovery drills to ensure readiness and effective response strategies
• Work with network engineers, system administrators, and security professionals to resolve complex technical issues.
• Coordinates and communicates issues requiring escalation to different teams and initiate follow up procedure pertaining to issues.
• Evaluate fault reports to identify the root cause of issues & generate Incident reports.
• Open and manage tickets with vendors to identify and resolve root causes of network issues.
• Collaborate with vendor support teams to ensure timely and effective resolution of faults.
• Maintain records of ticket statuses and follow up with vendors to expedite resolution processes.
• Keep detailed records of all communications with vendors for troubleshooting and future references.
• Ensure stability and availability on a 24/7 basis
• Documents lessons learned that convey the results of events and/or exercises.
• Facilitates the sharing of best practices and recommendations throughout the cyber operations with customers.

Academic Qualification:

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or related discipline.

Professional Certificate:

• FWs (active/standby) Cisco MX-250
• IPS/IDS, MX Firewall: Cisco MX-250
• Cisco ISE NAC (acting as IAM/MFA solution)
• One Identity Privileged Access Management solution (PAM)

Years of Experience:

• 3 - 5 years in relevant experience.

Skills:

• Proven experience in network security operations, preferably in a telecom environment
• Hands-on experience with Cisco ISE, next-generation firewalls (e.g. FortiGate, Palo Alto, Cisco-FTDs), IPS, NAC, VPNs (IPSEC, Dial-up, SSL etc), NAT.
• Advance knowledge in IT security infrastructure.
• Intermediate knowledge in the 6 phases of Incident Response.
• Intermediate proficiency in an IT operational environment as a security system admin.
• Intermediate knowledge of a variety of operating systems, and a good systems administration level of experience.
• Advance proficiency in communicating effectively with a range of security professionals and to simplify complex technical issues.
• In-depth knowledge of security protocols and principles.
• Proficiency in networking technologies, network security and network monitoring solutions.
• Critical thinking skills and ability to solve complex problems.
• Deep understanding of TCP/IP, network protocols.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills to work with cross-functional teams.
• Must understand security and incident response best practices.

Important Notice for Candidates:

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