Senior Manager-Performance, Service Operations & Change Riyadh, Saudi Arabia IT/Technical On-site Riyadh, Saudi Arabia On-site View & Apply

Massar Business Solutions; Riyadh; On-site; SAR 400,000 - 560,000; Full time

Job summary

Massar Business Solutions in Riyadh seeks a Senior Manager-Performance, Service Operations & Change to lead SLA performance, govern change across city infra and systems, and ensure operational readiness during BAU. You will drive cross-functional reporting, KPI governance, and stakeholder alignment to sustain service excellence.

The ideal candidate has 7+ years of experience in service operations, performance management, and change implementation within large-scale environments.

Qualifications

• Must have experience defining, monitoring, and reporting SLA performance across multiple verticals and MSPs.
• Experience governing assessment, approval, and implementation of changes to city infrastructure and systems.
• Ability to validate infrastructure and systems meet operational requirements as part of change implementation during BAU operations.

Responsibilities

• Define, monitor and report SLA performance across all verticals and MSPs.
• Govern assessment, approval and implementation of changes to city infrastructure and systems.
• Validate infrastructure and systems meet operational requirements as part of change implementation during BAU operations.

Skills

SLA management

Change management

Performance reporting

Operational readiness

Job description

Senior Manager-Performance, Service Operations & Change

Profile: Senior Manager-Performance, Service Operations & Change

Experience: 7+ Year

Location: Riyadh, KSA

• Define, monitor and report SLA performance across all verticals and MSPs.
• Govern assessment, approval and implementation of changes to city infrastructure and systems.
• Validate infrastructure and systems meet operational requirements as part of change implementation during BAU operations.