Senior Manager (Operations)

Michael Page International (UAE); Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global workspace leader is seeking a Senior Manager (Operations) to oversee operations in Riyadh, ensuring excellence in client service and operational readiness. The ideal candidate will have a strong background in operations management within the hospitality or facilities management sectors, with a focus on team leadership and client relationship management. This position offers a competitive salary and comprehensive benefits, along with opportunities for career advancement.

Benefits

Competitive salary package

Opportunity for career advancement

Comprehensive benefits package

Qualifications

• Proven track record in operations management within hospitality, serviced offices, or facilities management.
• Strong leadership skills with experience managing cross-functional teams.
• Excellent client relationship management and service delivery focus.

Responsibilities

• Oversee all pre-opening tasks including setup, staffing, and operational readiness.
• Ensure outstanding service delivery to enhance client satisfaction and retention.
• Motivate team members and facilitate communication within the team.

Skills

Operations management

Client relationship management

Team leadership

Commercially driven

Fluent in English

Job description

Overview

Lead a key centre in Riyadh's prestigious KAFD for a global workspace leader. Drive operations and growth, shaping client experience and performance.

About Our Client

A leading premium workspace provider offering flexible offices, coworking spaces, and meeting facilities across major global business hubs, known for its high-end service standards and executive-level clientele.

Job Description

Main Responsibilities:

Pre-Opening Activities

• Oversee and manage all pre-opening tasks, including setup, staffing, and operational readiness.
• Collaborate with HQ and local teams to ensure a seamless launch aligned with company standards.

Operations Management

• Oversee and direct all operational activities to ensure efficiency and excellence.
• Implement and improve operational policies, procedures, and systems.
• Manage centre openings, build local operations teams, and align operations with company standards.
• Managing relationships with suppliers and vendors along with the onboarding of new vendors.
• Ensure that all operations comply with relevant laws and regulations and company policies and procedures.
• Working closely with other heads of departments to improve efficiency.

Financial & Commercial Performance

• Oversee Operations Revenue and Expenses.
• Enhance customer support processes to improve satisfaction and retention.
• Manage relationships with external vendors and partners.
• Conduct market research to maintain TEC's competitive position.
• Work closely with the City Head - Riyadh on strategies to improve performance and EBITDA.
• Support Business Development in handling large deals and Enterprise Solutions.

Client Satisfaction & Retention

• Ensure outstanding service delivery to enhance client satisfaction and retention.
• Train local teams on client engagement and service excellence.
• Work with the City Head - Riyadh to keep sales teams updated on client needs and expansion plans.
• Track and implement follow-up actions based on Member feedback.

Communication & Strategic Planning

• Provide feedback and propose operational improvements to HQ.
• Collaborate with functional heads on cross-departmental initiatives.
• Provide feedback and propose operational improvements to HQ.
• Collaborate with functional heads on cross-departmental initiatives.

Team Management

• Motivates team members, creating a positive and learning environments for all.
• Conducts communication meetings with team to facilitate information sharing and continuous learning and development.
• Conducts probation and annual performance reviews of operation team members.
• Train and coach Operations Managers and Centre-in-Charges to meet company objectives.

The Successful Applicant

A successful Senior Manager (Operations) should have:

• Proven track record in operations management within hospitality, serviced offices, or facilities management.
• Strong leadership skills with experience managing cross-functional teams.
• Commercially driven with the ability to optimize revenue and control costs.
• Excellent client relationship management and service delivery focus.
• Fluent in English (Arabic is a strong advantage) with strong communication and problem-solving abilities.

What's on Offer

• Competitive salary package
• Opportunity to work in a thriving and growing sector
• Permanent role with potential for career advancement.
• Collaborative and professional work environment.
• Comprehensive benefits package (details to be discussed).

If you are ready to take the next step in your career as a Senior Manager (Operations) in Riyadh, we encourage you to apply and showcase your expertise in sales operations within the property industry.