Senior Key Account Manager - Groceries

Delivery Hero; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

A leading delivery and logistics company in Riyadh is seeking an experienced candidate to manage and grow client accounts. You will analyze market data, lead projects, and contribute to strategic plans. The ideal applicant has 3-5 years of sales and operations experience, strong communication skills, and a commitment to delivering exceptional service to clients.

Qualifications

• 3-5 years in sales & operations or account management.
• Proficient in Office for communication tasks.

Responsibilities

• Identify opportunities to grow accounts and support KAM teams.
• Analyze data to understand competitors and market trends.
• Develop strategic plans to manage and grow portfolio.
• Lead internal projects contributing to company targets.
• Understanding client needs and identifying new business opportunities within your portfolio.
• Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.
• Mitigate risks of partner churn by strategically planning.
• Developing a high-class business review reports to your accounts on monthly and quarterly basis.
• Supporting KAM teams to improve their performance and reach targets.
• Communicating and coordinating with internal & external teams to deliver solutions.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Leading internal projects and campaigns within the sales department from planning to delivery.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

Skills

Sales & operations experience

Excellent communication skills

Job description

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Key Activities:

Identifying opportunities to grow accounts based on the best practices and HS values.

Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs.

Leading internal projects with specific KPIs that contribute to achieving the company targets.

Developing and implementing strategic plans to manage and grow your portfolio.

Understanding client needs and identifying new business opportunities within your portfolio.

Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.

Mitigate risks of partner churn by strategically planning.

Developing a high-class business review reports to your accounts on monthly and quarterly basis.

Supporting KAM teams to improve their performance and reach targets.

Communicating and coordinating with internal & external teams to deliver solutions.

Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

Leading internal projects and campaigns within the sales department from planning to delivery.

Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.

Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.

Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.

Follow daily operations relating to the job to ensure work continuity.

Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.

Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

Qualifications

3-5 years in sales & operations, account management, or relevant experience.

Excellent oral and written communication skills (E.g. Office).