Logistics Optimization Assistant Manager

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 120,000 - 210,000; Full time

Job summary

Hungerstation in Saudi Arabia is seeking a Logistics Optimization professional to drive delivery performance across planning, dispatch, and operations. You will focus on reducing delivery times, improving on-time metrics, and refining the dispatch algorithm to speed up fulfillment and minimize cancellations.

In this role, you will analyze customer delivery experience, optimize shift city forecasts, and collaborate with finance and supply chain teams.

Qualifications

• 3–4 years of relevant experience.
• Basic knowledge of supply chain and finance.
• Strong Excel and analytical skills.
• Decision making capability.
• Excellent communication skills.

Responsibilities

• Reduce delivery time from dispatch to delivery across 7+ stages and KPIs.
• Increase on-time deliveries by improving estimates, accuracy and reducing outliers.
• Optimize dispatch algorithms for fastest delivery times and fewer cancellations.
• Analyze customer delivery experience and improve factors impacting NPS.
• Optimize stacked orders to improve efficiency and experience.
• Lead new initiatives such as freelance riders and fleet optimization.
• Ensure riders can work seamlessly through optimized shift city setups.

Skills

Excel

Analytical skills

Decision making

Excellent communication

Education

Bachelor’s Degree in a relevant field

Master’s degree in a relevant field

Job description

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Key Accountability Areas

Logistics Optimization

• Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs.
• Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers.
• Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.
• Analyzing customer delivery experience and enhancing all factors that impact NPS score.
• Optimizing stacked orders to ensure saving orders with the best experience.
• Optimizing stacked orders CPO and ensuring we reduce CPO smartly.
• Study, prepare, and roll out cities from the On-demand working model to the shift model.
• Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability.
• Optimizing all shift city setups systematically and ensuring riders can work seamlessly.
• Leading new initiatives such as acquiring college students as freelance riders with HS fleet.
• Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools.
• Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management.

Governance and Resilience

• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Daily Operations

• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

People Management

• Participate in the identification and recruitment of key talents for their respective Department.
• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures.
• Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance.
• Uphold a high-performance working environment and promote the Organization’s Values.

Qualifications

Knowledge and Experience

• 3 - 4 years of relevant experience.
• Basic knowledge of supply chain and Finance.
• Great Excel and analytical skills.
• Decision making.
• Excellent communication skills.

Education and Certifications

• Bachelor’s Degree in a relevant field is required.
• Master’s degree in a relevant field is preferred.