Senior IT Support Specialist - Google Experience

Mirai; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Mirai in Riyadh is seeking a Senior IT Specialist to own our IT operations and endpoint management environment, driving improvements, scaling our device management, collaboration tools, and core IT infrastructure.

You will administer Google Workspace at an advanced level, manage Slack configurations and user access, troubleshoot network issues, and roll out an endpoint management solution (Ninja, Jamf, Intune) across company devices.

Qualifications

• 3–5 years of hands-on IT experience in a dynamic environment.
• Strong experience administering Google Workspace.
• Strong experience administering Slack.
• Working knowledge of LAN/WAN, VPNs, DNS, DHCP.
• Experience rolling out or managing an RMM/endpoint management solution (Ninja, Jamf, Intune).
• Experience managing patching, updates, and device compliance.

Responsibilities

• Administer and optimize Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies.
• Manage and configure Slack, including workspace setup, permissions, and user management.
• Troubleshoot network-related issues with a practical understanding of networking concepts (LAN/WAN, VPNs, DNS, DHCP).
• Roll out, manage, and maintain an endpoint management/RMM solution (Ninja, Jamf, Intune or similar).
• Oversee patch management, OS updates, and software deployments across company devices.
• Lead or support scalable endpoint management strategies for laptops and other endpoints, ensuring security and compliance.

Skills

Self-starter

Ownership

Team collaboration

Problem solving

Tools

Google Workspace

Slack

Ninja

Jamf

Intune

RMM

Job description

We are looking for a Senior IT Specialist to take ownership of our IT operations and endpoint management environment. This role will be instrumental in managing, improving, and scaling our device management, collaboration tools, and core IT infrastructure. The ideal candidate has strong hands-on experience, thrives in fast-paced environments, and is comfortable owning systems end-to-end.

Key Responsibilities

Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies.

Manage and optimize Slack administration, including workspace configuration, integrations, permissions, and user management.

Support and troubleshoot network-related issues, with an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP).

Roll out, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar).

Oversee patch management, OS updates, and software deployments across company devices.

• Lead or support the implementation of a scalable endpoint management strategy for laptops and other endpoints
• Ensure systems are secure, up to date, and aligned with IT best practices
• Provide escalation-level support and guidance for complex IT issues
• Document processes, configurations, and standards to improve operational efficiency

Requirements

• 3-5 years of hands-on IT experience, ideally in a growing or dynamic environment
• Strong experience administering Google Workspace
• Strong experience administering Slack
• Working/intermediate knowledge of networking fundamentals
• Proven experience rolling out or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar)
• Experience managing patching, updates, and device compliance across multiple machines
• Prior experience working at a Managed Service Provider (MSP) is highly preferred

Nice to Have

• Experience supporting both macOS and Windows environments
• Familiarity with security best practices for endpoint and identity management
• Experience supporting remote or hybrid teams

What We're Looking For

• A self-starter who can take ownership and drive IT initiatives forward
• Someone comfortable working independently while collaborating with cross-functional teams
• A problem-solver who balances technical depth with practical solutions