Senior IT Helpdesk & Systems Support Specialist

Ninja; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

An IT service provider in Riyadh is seeking a Helpdesk Support Specialist to provide daily support and manage user accounts. The role requires strong technical troubleshooting skills and a commitment to delivering exceptional service. Candidates should have a BS degree in IT or a related field and ITIL Certification, with experience in OS configuration, and ticket resolution. This position offers an opportunity to work closely with all business functions to implement IT solutions.

Responsibilities

• Provide day to day Helpdesk support.
• Create and manage user accounts, emails, and permissions.
• Perform OS configuration, device setup, and installation.
• Resolve daily IT support tickets within SLA timelines.
• Document all incidents for data reporting.

Skills

Technical Support Expertise

Networking Skills

Project Management

Communication Skills

Customer Service Orientation

Education

BS degree in Information Technology, Computer Science, or similar

ITIL Certification

MS 365 Administration

Google Workspace Administration

Azure Fundamentals (AZ-900)

Job description

An IT service provider in Riyadh is seeking a Helpdesk Support Specialist to provide daily support and manage user accounts. The role requires strong technical troubleshooting skills and a commitment to delivering exceptional service. Candidates should have a BS degree in IT or a related field and ITIL Certification, with experience in OS configuration, and ticket resolution. This position offers an opportunity to work closely with all business functions to implement IT solutions.