Senior Customer Quality Specialist

Hitachi Energy; Dhahran Compound; On-site; SAR 299,000 - 375,000; Full time

Job summary

A global technology leader in electrification seeks a Quality Manager in Dhahran, Saudi Arabia. The role involves managing customer complaints, conducting root cause analysis, and ensuring compliance with quality standards. Candidates should have a Bachelor's degree in engineering and 12-15 years of experience, particularly in high voltage services. This position requires strong communication skills and a dedication to continuous improvement, contributing to customer satisfaction and operational integrity.

Qualifications

• 12-15 years’ experience in quality management and engineering.
• Experienced Installation & Commissioning supervisors and high voltage service engineers.
• Proficiency in both spoken & written English language.

Responsibilities

• Manage internal and external customer complaints for resolution.
• Conduct root cause analysis and develop action plans.
• Maintain customer satisfaction ratings and conduct audits.
• Ensure compliance with regulations and guidelines.

Skills

Strong GIS product knowledge

HV Sub-station protection

Quality Control/Quality Assurance

Quality Tools

Communication Skills

Presentation Skills

Lean Six Sigma

SAP QM Module

Education

Bachelor’s degree in engineering (Electrical or Mechanical preferred)

Job description

The opportunity

Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.

How You’ll Make An Impact

• Strong GIS product knowledge and HV Sub-station protection and Operations.
• Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
• Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
• Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
• Responsible for maintaining customer satisfaction ratings and conducting customer audits.
• Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in engineering preferably Electrical or Mechanical.
• 12-15 Years’ experience.
• Experienced Installation & Commissioning supervisors, High voltage service engineers in Saudi Arabia and other countries.
• Dealing with quality escalations and collaborating with cross functions.
• Driving Change and diligence.
• Influencing Continuous Improvement and decision making and time Management.
• Proficiency in both spoken & written English language is required.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD.

We welcome you to apply today.