Senior Client Operations Officer, Depository Operations Services – PERES Operations M/F

Crédit Agricole SA; Makkah Region; On-site; SAR 83,000 - 166,000; Full time

Job summary

CACEIS Malaysia, a key asset-servicing hub, seeks a Senior Client Operations Officer for Depository Operations Services. You will manage day-to-day transaction, cash and ownership verification tasks within PERES Malaysia, while supervising and training junior staff, ensuring accuracy, timeliness, and governance compliance.

Working hours are standard Malaysia time, with a focus on delivering reliable, high-quality service to institutional clients across Europe.

Qualifications

• Bachelor degree in Accounting, Finance or related field.
• 3–5 years of experience in transaction management or custody.
• Experience with Depositary Operation Services systems such as E-Font or Casiopay.
• Proficient in Microsoft Excel and MS Office.

Responsibilities

• Accurate and timely input and validation of manual entries to cash and transaction logs.
• Ensure essential checks are completed and items are recorded and cleared.
• Respond to queries promptly and propose solutions within the governance framework.
• Document activities and controls in procedures and support governance of the team.
• Coach junior team members (COO and interns) and guide them on processes.
• Proactively propose ideas to improve processes and increase efficiency.
• Support the supervisor and act as main contact when unavailable.

Skills

Escalation protocols understanding

Workload prioritization

Interpersonal skills

Education

Bachelor degree / BSc in Accounting, Finance or equivalent

Tools

E-Font

Casiopay

Excel

Job description

Senior Client Operations Officer, Depository Operations Services – PERES Operations M/F

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

Reference

2026-115356

Publication date

08/09/2026

Business type

Types of Jobs - Asset Management

Job title

Senior Client Operations Officer, Depository Operations Services – PERES Operations M/F

Contract type

Permanent Contract

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Depositary Operation Services PERES Malaysia is responsible for the accurate and timely operation of agreed day-to-day processes supporting the transaction management, cash & security tracking, document management and ownership verification functions across the range of PERES structures supported by the business, and for reviewing the work of other administration team members in support of the ‘maker checker’ process control function.

Working hours: 9:00am-6:00pm (Malaysia time)

What will you do?

• Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
• Ensure essential checks are complete and any outstanding items are recorded and cleared.
• Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
• Pro-actively proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
• Responsible for supporting the supervisor in guiding the team and serving as the main contact when supervisor is unavailable.

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Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

Tertiary education in relevant background: Accounting, Finance, Investment Banking, etc.

Level of minimal experience

3-5 years

Experience

• Minimum of 2 years of experience in Transaction Management and /or Custody
• Knowledge in Depositary Operation Services system: E-Font, Casiopay or equivalent applications
• Microsoft Excel and other Microsoft Office applications
• Knowledge in fund and general administration procedural

Required skills

• Understanding of and adherence to escalation protocols at all times
• Ability to prioritize and managing team workloads in meeting strict datelines
• Good interpersonal skills and networking abilities with sub-custodians and internal departments

Technical skills required

Additional automation skills such as VBA, Python, Macro and etc.