Senior Associate - SME Account Management (RM) Pipeline

Bupa Arabia; Riyadh; On-site; SAR 60,000 - 110,000; Full time

Job summary

Bupa Arabia is seeking a results-oriented Retail Sales professional in Riyadh to sell specific BUPA products to retail customers based on generated leads and to follow all sales processes for high customer satisfaction.

The role requires handling leads, preparing quotations within KPI timelines, maintaining bilingual written communication, and ensuring renewal targets while adhering to regulatory and credit policies.

Qualifications

• Proven sales experience in retail or healthcare products.
• Strong communication in English and Arabic.
• Ability to manage leads and follow sales processes.

Responsibilities

• Follow set KPI's by team leader for number of calls, visits and proposals.
• Search for new leads by different sources (Net - calls - territory Management - Referrals - CRM … etc)
• Ensure submitting the quotation within department KPI's (72 hours).
• Ensure high standard written correspondences in Arabic & English
• Fulfill Renewal book target
• Track all sales stages from identification of prospect, calls, meetings, follow ups, pricing and agreement signature, relation
• Ensure premium collection according to Finance policy
• Ensure Premium collection in accordance to BA credit control policy
• Achieving 100 % of Outstanding collection
• Ensure that the daily sales report is sent to the Team Leader
• Ensure that a monthly report of all the accounts that have been won & lost
• Maintain awareness of market trends and competitors
• Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner
• Maintain awareness of market trends and competitors' practices and pass on the intelligence to the retail sales management
• Ensure that the customer is completely satisfied with the interaction during the interaction.
• Follow up on customer query & request which requires interaction with other departments (Membership - Customer Service - Pre-Auth - Claim - Finance …etc)
• Ensure monthly visit or when needed to build good relationship with the client & apply the loyalty program
• Comply with all regulatory requirements of SAMA & CCHI to mitigate any compliance risk

Skills

Bilingual English-Arabic

Under pressure

High performance drive

Job description

Job Purpose

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

Job Description

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

Job Purpose

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

Key Responsibility

• Follow set KPI's by team leader for number of calls, visits and proposals.
• Search for new leads by different sources (Net - calls - territory Management - Referrals - CRM … etc)
• Ensure submitting the quotation within department KPI's (72 hours).
• Ensure high standard written correspondences in Arabic & English
• Fulfill Renewal book target
• Track all sales stages from identification of prospect, calls, meetings, follow ups, pricing and agreement signature, relation
• Ensure premium collection according to Finance policy
• Ensure Premium collection in accordance to BA credit control policy
• Achieving 100 % of Outstanding collection
• Ensure that the daily sales report is sent to the Team Leader
• Ensure that a monthly report of all the accounts that have been won & lost
• Maintain awareness of market trends and competitors
• Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner
• Maintain awareness of market trends and competitors' practices and pass on the intelligence to the retail sales management
• Ensure that the customer is completely satisfied with the interaction during the interaction.
• Follow up on customer query & request which requires interaction with other departments (Membership - Customer Service - Pre-Auth - Claim - Finance …etc)
• Ensure monthly visit or when needed to build good relationship with the client & apply the loyalty program
• Comply with all regulatory requirements of SAMA & CCHI to mitigate any compliance risk

Skills

• Should have good grasp in written and spoken English & Arabic
• Ability to work under pressure
• Drive to perform at high levels