SAP Infrastructure Lead

Müller`s Solutions; Riyadh; On-site; SAR 100,000 - 150,000; Full time

Job summary

A leading infrastructure solutions company in Riyadh is seeking an experienced individual to lead its Infrastructure Services team. The role involves managing server and network infrastructure, supporting SAP systems, and ensuring service stability. Candidates should have a Bachelor's degree in a relevant field, significant technical experience, and proficiency in both Arabic and English. This opportunity offers competitive salary and benefits, along with a chance to work on innovative projects.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects in an innovative environment

Qualifications

• 5 to 7 years of demonstrable technical experience in managing large infrastructure setups.
• Minimum 3 years of professional experience in infrastructure and technical operations.
• Proficiency in both Arabic and English languages.

Responsibilities

• Provide daily leadership to the Infrastructure Services team.
• Design and maintain the server and network infrastructure.
• Offer operational support for SAP architectures.
• Ensure infrastructure stability for new products and services.
• Monitor the status of alerts and tickets for timely completion.

Skills

LAN/WAN protocols and architectures

Effective communication

Clear reasoning during outages

Collaboration

Analytical skills

Education

Bachelor's Degree in Computer Science, Information Management, or a related field

Certification in CCNP or CCNA

ITIL V3 Certification

Job description

Key Responsibilities:

• Provide daily leadership to the Infrastructure Services team.
• Design, construct, and maintain the server and network infrastructure.
• Offer operational support for the SAP architectures.
• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.
• Ensure infrastructure stability as new products and services are launched.
• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.
• Create, document, implement, and sustain processes and procedures for daily operations and the integration of new services.
• Foster a robust culture dedicated to service quality through the effective execution of repeatable, well-structured processes.
• Monitor the status of alerts, tickets, and processes to guarantee timely completion of tasks.
• Communicate changes in policy and procedures.
• Provide recommendations for modifications and improvements, and convey these to senior management.
• Achieve and maintain service levels as established by management.
• Offer technological guidance to ensure that project services are highly available, efficient, and operate with acceptable performance levels.
• Address business requirements through technology by assessing various technological options and vendor products.
• Report trends in incident/problem management identified through analysis of historical outages, utilizing these trends to pinpoint and implement changes that may prevent future issues.
• Collaborate with service providers to identify processes/tools that enhance the end-user experience of the service.
• Manage significant outages through standard ITIL processes until resolution.
• Promote knowledge sharing through presentations and similar activities among team members.
• Possess a broad understanding of infrastructure technologies coupled with subject matter expertise (SME) in several technologies within an infrastructure environment, including operating systems, storage, virtualization, networks, heterogeneous computing devices, and information security.
• Exhibit proficiency as a systems administrator for specific technologies and provide escalated support.
• Analyze, deconstruct, and re-engineer existing solutions with a focus on enhancing efficiency and improving performance.

EDUCATION:

• Bachelor's Degree in Computer Science, Information Management, or a related technical/IT field.
• Certification in CCNP or CCNA.
• ITIL V3 Certification is advantageous.
• Proficiency in both Arabic and English languages.

RELEVANT EXPERIENCE:

• 5 to 7 years of demonstrable technical experience in managing large infrastructure setups.
• A minimum of 3 years of professional experience in infrastructure and technical operations.

SKILLS REQUIREMENTS:

• Comprehensive understanding of LAN/WAN protocols and architectures.
• Capable of communicating effectively at all organizational levels.
• Ability to maintain clear reasoning during high-severity, high-impact outages.
• Strong collaborator, working well with others to resolve issues and incorporating diverse insights.
• Robust analytical skills.

Preferred Qualifications:

• Master's degree in a related field.
• Relevant certifications (e.g., ITIL, CISSP, CCNA) are highly beneficial.
• Experience in cybersecurity practices aimed at protecting infrastructure from unauthorized access and vulnerabilities.
• Familiarity with DevOps practices and tools to enhance collaboration between development and operations teams.

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.