Sales Support Supervisor

alfanar; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

alfanar is seeking a capable Sales Support professional to establish and maintain protocols, manage CRM, design reward systems, and align activities with marketing. The role involves cross-functional collaboration across research, customer service, and GEO marketing teams.

Responsibilities include analyzing deals and market data, distributing gifts, and ensuring effective sales promotions and tool usage to drive informed decisions. 4–6 years of relevant experience is preferred.

Qualifications

• Bachelor Degree in Electrical Engineering or Business Management.
• 4 to 6 years of work experience in sales support or related area.
• Experience with CRM systems and data-driven sales decisions.

Responsibilities

• Establish and maintain protocols, processes, policies, and procedures for sales support.
• Design a reward system and define the scope of the business.
• Ensure alignment with the marketing team's activities.
• Manage the CRM system (C4C).
• Develop plans for the distribution of gifts.
• Collaborate with research and customer service teams.
• Analyze deals, competitors, and individual customer data.
• Collaborate with GEO marketing supervisors to set the annual plan.
• Manage approvals for satellite images plan and budget.
• Monitor market changes to support management decisions.
• Conduct surveys via the C4C platform and report findings.
• Provide recommendations based on survey results.
• Cross-reference market share data with sales outcomes and satellite data.

Skills

Sales Fundamentals

Calls

Closings

Sales Presentations

Sales Promotions

Sales Tools

Salesmanship

Education

Bachelor Degree in Electrical Engineering or Business Management

Job description

Establish and maintain sales support protocols, processes, and policies, design reward systems, and ensure alignment with marketing activities. Managing CRM systems, distributing gifts, collaborating with various teams, and analyzing data to enhance sales strategies and decision-making.

Key Accountability Areas:

Sales Support:

• Oversee the establishment and maintenance of protocols, processes, policies, and procedures for sales support.
• Design a reward system and define the scope of the business.
• Ensure alignment with the marketing team's activities.
• Manage the Customer Relationship Management (C4C) system.
• Develop plans for the distribution of gifts.
• Collaborate with research and customer service teams.
• Analyze deals, competitors, and individual customer data.

Satellite Images:

• Collaborate with GEO marketing supervisors to set the annual plan.
• Manage approvals for the satellite images plan and budget.
• Monitor market changes to provide support for management decision-making.

Surveys:

• Conduct the study, development, publication, and reporting of surveys through the C4C platform for the team.
• Perform analysis and provide recommendations based on survey findings.
• Continuously cross-reference market share data with sales outcomes and satellite data.

Academic Qualification:

Bachelor Degree in Electrical Engineering or Business Management

Work Experience:

4 to 6 Years

Technical / Functional Competencies:

• Sales Fundamentals
• Calls
• Closings
• Sales Presentations
• Sales Promotions
• Sales Tools
• Salesmanship