Sales Operations Coordinator

Qatar Airways; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading airline is looking for a Sales Operations Coordinator based in Riyadh, KSA. The successful candidate will execute various sales operations activities and mentor junior colleagues. This role requires a minimum of 3 years of experience in sales support or reservations, fluency in English, and proficiency in MS Office. Strong communication and relationship-building skills are essential for success. Join a global community and contribute to a dynamic team focused on excellence and continuous improvement.

Qualifications

• Minimum 3 years of job-related experience.
• Experience in reservations/ticketing or sales support.
• Fluency in English (written and spoken).
• Excellent relationship building and communication skills.

Responsibilities

• Adhere to Standard Operating Procedures for sales operations.
• Execute sales operations activities including Reservations and Ticketing.
• Deliver communications to external trade partners.
• Support maintenance of trade partner database.
• Mentor junior colleagues and guide service delivery.

Skills

Sales support

Relationship building

Communication skills

Problem-solving skills

Mentoring and coaching

Tools

MS Office

Amadeus

Job description

About the Role

We are pleased to announce an exciting opportunity with Qatar Airways Commercial Department. We are currently recruiting for the role of Sales Operations Coordinator based in Riyadh, KSA.

Responsibilities

• Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles.
• Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Process Refunds.
• Raise Commercial Tool Kit requests in galaxy for sales force.
• Maintenance of Galaxy and Trade portal platforms.
• Communicate with customers or QR Account Managers for documentation completion.
• Produce reports for relevant markets and share monthly performance reports.
• Keep customer profiles updated in Galaxy.
• Upload PLB and corporate contracts in Galaxy.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

• Minimum 3 years of job-related experience.
• Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Fluency in English (written and spoken).
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general.
• Problem-solving skills, efficiency-oriented mind set.
• Strong mentoring and coaching skills.
• Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application link: https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=230437