Retail Sales & Service Champion

el Grocer - Online Grocery Delivery; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

el Grocer - Online Grocery Delivery in Medina seeks a sales-driven supervisor to meet targets, deliver outstanding customer service, and ensure a high-quality shopping experience. You will manage inventory, coach team members, and maintain CRM data to support performance improvements.

Ideal candidates have retail or customer-facing experience, strong communication, and proficiency with CRM systems and MS Office. Arabic language skills are a plus in a dynamic, onsite retail environment.

Qualifications

• Proven experience in retail sales or customer-facing roles.
• Strong communication and interpersonal skills.
• Proficient in using CRM systems and basic MS Office tools.

Responsibilities

• Achieve the assigned sales target by ensuring alignment with the budgeted product mix to drive revenue growth.
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints professionally.
• Follow standardised sales processes and maintain CRM systems with data-driven insights.
• Monitor and analyse sales performance to identify gaps, trends, and opportunities.
• Manage inventory control procedures including stock replenishment and stocktaking.
• Ensure store cleanliness, organisation, and attractive visual merchandising.

Skills

Retail sales

Customer service

CRM systems

MS Office

Communication skills

Analytical mindset

Tools

CRM

Excel

Job description

el Grocer - Online Grocery Delivery in Medina seeks a sales-driven supervisor to meet targets, deliver outstanding customer service, and ensure a high-quality shopping experience. You will manage inventory, coach team members, and maintain CRM data to support performance improvements.

Ideal candidates have retail or customer-facing experience, strong communication, and proficiency with CRM systems and MS Office. Arabic language skills are a plus in a dynamic, onsite retail environment.