Retail Department Manager — Customer Experience Lead

FashionUnited; Jeddah; On-site; SAR 78,000 - 134,000; Full time

Job summary

FashionUnited in Jeddah seeks a store leadership professional responsible for ensuring top customer service, staff training, and efficient store operations. You will assist the Store Manager, manage rosters, and uphold loyalty program initiatives.

The role requires staying updated on fashion trends, maintaining VM standards, and ensuring policy compliance while driving sales. Strong communication and physical endurance are important.

Qualifications

• Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss.
• Ability to keep up with new product trends and fashion directives to respond to customer needs.
• Ensure the retail staff has the skill to provide highest levels of customer service and maximize sales.
• Assist Store Manager in implementing operating procedures and company standards.

Responsibilities

• Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives to respond to customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

Skills

fashionable

well-groomed

updated product knowledge

staff management

visual merchandising

Job description

FashionUnited in Jeddah seeks a store leadership professional responsible for ensuring top customer service, staff training, and efficient store operations. You will assist the Store Manager, manage rosters, and uphold loyalty program initiatives.

The role requires staying updated on fashion trends, maintaining VM standards, and ensuring policy compliance while driving sales. Strong communication and physical endurance are important.