Resident Housing Operations Manager

Sofitel; Makkah Region; On-site; SAR 134,000 - 201,000; Full time

Job summary

Accor in the Makkah Region is seeking a Housing Manager to oversee staff accommodation operations and maintain high service standards. You will supervise housing staff, coordinate admissions, budgets, safety compliance, and liaise with vendors to ensure quality services.

The role requires a bachelor’s degree and 3–5 years' experience in housing or facilities management, with fluency in English. This on-site position offers an opportunity to contribute to a growing hospitality portfolio within

Qualifications

• Bachelor's degree in Property Management, Business Administration, Hospitality Management, or related field.
• 3–5 years in housing or facilities management.
• Experience supervising teams in residential accommodation is preferred.

Responsibilities

• Supervise the daily operations of staff accommodation facilities.
• Oversee resident admissions, allocations, move-ins, move-outs, and occupancy records.
• Ensure housing units, common areas, and facilities are clean, safe, and well maintained.
• Coordinate preventive and corrective maintenance with internal teams and external contractors.
• Conduct regular inspections to identify maintenance, safety, and compliance issues.
• Develop and enforce housing policies, procedures, and community standards.
• Address resident inquiries, complaints, and disputes in a timely and professional manner.
• Monitor housing occupancy levels and prepare regular operational reports.
• Manage housing budgets, monitor expenses, and control operating costs.
• Ensure compliance with health, safety, fire, and environmental regulations.
• Supervise housing staff, including housekeeping, maintenance, and administrative personnel.
• Coordinate emergency response procedures for housing-related incidents.
• Maintain accurate records of residents, inventories, inspections, maintenance, and contracts.
• Liaise with vendors, contractors, and service providers to ensure quality service delivery.
• Recommend improvements to housing services and resident satisfaction.

Skills

Team supervision

Facilities management

Budgeting

Customer service

Education

Bachelor's degree in Property Management or related field

Tools

Property management software

Job description

Accor in the Makkah Region is seeking a Housing Manager to oversee staff accommodation operations and maintain high service standards. You will supervise housing staff, coordinate admissions, budgets, safety compliance, and liaise with vendors to ensure quality services.

The role requires a bachelor’s degree and 3–5 years' experience in housing or facilities management, with fluency in English. This on-site position offers an opportunity to contribute to a growing hospitality portfolio within