Reservations Agent

ENNISMORE; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

FAENA is seeking a Reservations Agent to handle all room reservation inquiries and bookings with efficiency, accuracy and exceptional customer service across all channels. You will ensure seamless booking experiences, support revenue optimization through accurate system handling, and maintain a high level of professionalism aligned with the resort's luxury standards.

The role requires 1–3 years in reservations or front desk within hospitality and fluency in English, with the ability to work in a

Qualifications

• 1–3 years of reservations/front desk or customer service experience.
• Familiarity with PMS and reservation platforms.
• English fluency is required; additional languages are a plus.

Responsibilities

• Handle all room reservation inquiries and bookings with efficiency, accuracy and exceptional customer service.
• Ensure seamless booking experiences across all channels.
• Support revenue optimization through accurate system handling and inventory management.
• Maintain a high level of professionalism aligned with the resort's luxury standards.

Skills

English fluency

Customer service

Education

High school diploma

Hospitality management degree (preferred)

Tools

Property Management System (PMS)

Reservation platforms

Job description

The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency accuracy and exceptional customer service The role ensures seamless booking experiences across all channels supports revenue optimization through accurate system handling and delivers a high level of professionalism aligned with the resort s luxury hospitality standards

• High school diploma required; diploma or degree in Hospitality Management or related field preferred.
• 1 3 years of experience in reservations, front office, or customer service within hospitality.
• Familiarity with Property Management Systems (PMS) and reservation platforms.
• Basic understanding of hotel operations, room inventory, and rate structures.
• Fluency in English required; additional languages are an advantage.