Reservations Agent

Rotana Hotels; Medina; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a passionate Reservations Agent in Medina, Saudi Arabia. You will be responsible for processing and confirming guest room reservations while ensuring excellent customer service. Key tasks include managing inquiries, maintaining accurate room status, and promoting hotel facilities. The ideal candidate should have a background in customer service, with strong communication skills and the ability to up-sell when necessary.

Qualifications

• Experience in customer service or hospitality industry preferred.
• Familiarity with reservation systems is a plus.
• Ability to work under pressure and handle complaints.

Responsibilities

• Process and confirm guest room reservations made by clients.
• Maintain effective communication on all reservations.
• Ensure smooth and efficient service delivery.

Skills

Customer service orientation

Effective communication

Problem-solving

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified