Remote Tech Center Manager: KPI-Driven Service Excellence

Merge Recruitment Agency

Dammam

On-site

SAR 70,000 - 100,000

Full time

8 days ago

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Job summary

Merge Recruitment Agency is seeking a results-driven Operations Manager to supervise remote technical centers. You will oversee repair processes, drive KPI achievement, and ensure quality service delivery across multi-site operations.

The role requires strong leadership, strategic thinking, and customer-centric problem solving. You will analyze performance data, implement corrective actions, and mentor technicians.

Qualifications

Must have proven leadership in service/operations management.
Strong communication and problem-solving capabilities required.
Analytical thinker with planning and organizing abilities.
Customer-focused with ability to drive KPIs across teams.

Responsibilities

Supervise remote technical centers repair processes to meet KPIs.
Analyze statistics and prepare reports for daily/weekly/monthly KPIs.
Implement corrective actions to improve team KPIs based on data.
Own customer complaints and drive resolution.
Set clear KPIs and deploy strategies to achieve them.
Develop service procedures, policies and standards.
Recruit, mentor and develop technicians and foster an empowering environment.
Stay ahead of industry developments and apply best practices.
Manage budgets and resources to meet qualitative and quantitative targets.
Coordinate with inventory andVendor relations to optimize operations.

Skills

Leadership

Initiative

Problem solving

Communication

Analytical skills

Planning & organizing

Teamwork

Job description

The role requires strong leadership, strategic thinking, and customer-centric problem solving. You will analyze performance data, implement corrective actions, and mentor technicians.

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