Remote Senior Cybersecurity Production Support Specialist

Y-Axis; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

TAWANTECH is seeking a Senior Specialist – Cybersecurity Production Support in Saudi Arabia to maintain high availability of cybersecurity platforms and ensure robust security monitoring across enterprise environments.

You will provide production support for SIEM, SOAR, VPN, and security monitoring solutions, while driving incident and change management in line with ITIL practices. This role involves collaboration with security and infrastructure teams to resolve complex incidents.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or related field.
• 4–8 years of experience in cybersecurity production support within enterprise or financial environments.
• Hands-on experience with SIEM platforms (Splunk Enterprise / Splunk ES preferred), SOAR platforms (Cortex XSOAR, Splunk SOAR, or similar), VPN technologies (IPSec / SSL VPN).
• ITIL Incident, Problem, and Change Management experience.
• Knowledge of SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO is preferred.
• Basic scripting knowledge (Python, PowerShell, or similar) is preferred.

Responsibilities

• Provide production support for cybersecurity platforms including SIEM, SOAR, VPN, and security monitoring solutions.
• Monitor cybersecurity platforms, dashboards, alerts, and operational activities.
• Support Splunk SIEM use cases, log ingestion, correlation rules, and performance optimization.
• Manage and maintain SOAR workflows, playbooks, and automation processes.
• Perform Incident, Problem, and Change Management activities following ITIL practices.
• Conduct Root Cause Analysis (RCA) for security incidents and platform issues.
• Support Cyber Incident Response activities including investigation and remediation.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP).
• Maintain security documentation, runbooks, SOPs, and operational reports.
• Collaborate with security teams, infrastructure teams, and vendors for issue resolution.

Skills

SIEM

SOAR

VPN

Splunk

Cortex XSOAR

Incident Management

Problem Management

Change Management

Root Cause Analysis

Cyber Incident Response

Disaster Recovery

Business Continuity Planning

Log Analysis

Python

PowerShell

ITIL

Education

Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or related field

Job description

TAWANTECH is seeking a Senior Specialist – Cybersecurity Production Support in Saudi Arabia to maintain high availability of cybersecurity platforms and ensure robust security monitoring across enterprise environments.

You will provide production support for SIEM, SOAR, VPN, and security monitoring solutions, while driving incident and change management in line with ITIL practices. This role involves collaboration with security and infrastructure teams to resolve complex incidents.