Remote Billing Support Specialist — Global, Equity & Benefits

Jobgether; Saudi Arabia; Remote; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Fully Remote Work

Equity Ownership (ESOP)

Tech Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Education Allowance

Job summary

Jobgether is seeking a Billing Support Specialist based in Saudi Arabia to deliver a seamless billing experience for customers across international markets. You will manage a wide range of billing-related inquiries, resolve payment issues, invoice discrepancies, and account questions while collaborating with engineering teams.

The role emphasizes problem-solving in a fast-paced, globally distributed, asynchronous environment.

Qualifications

• At least 2 years of experience in customer support, including providing billing support to technical customers.
• Excellent written and verbal communication skills, with fluency in English.
• Ability to explain technical concepts and billing-related issues clearly to both technical and non-technical audiences.
• Experience working with asynchronous communication practices and globally distributed teams.
• Strong analytical and troubleshooting skills, with the ability to investigate issues and identify appropriate solutions.
• Ability to work independently, navigate ambiguity, and adapt quickly in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple support cases while maintaining responsiveness and attention to detail.
• Familiarity with SQL is considered a plus.
• Experience reproducing technical issues, creating test cases, or improving test coverage is an additional advantage.

Responsibilities

• Provide timely initial responses to customer support requests covering billing questions, pre-sales inquiries, usage optimization, and payment disputes.
• Investigate and troubleshoot customer-specific billing issues, including failed payments, outstanding invoices, and payment extension requests.
• Triage incoming support cases and guide customers toward relevant documentation, previous solutions, code examples, and technical resources.
• Escalate complex issues to the appropriate engineering or business teams when additional expertise or intervention is required.
• Identify opportunities to develop, adopt, or improve internal tools that increase support efficiency and streamline workflows.
• Recognize recurring customer issues and share insights that can contribute to product improvements and better billing experiences.
• Reproduce technical issues and create test cases to support troubleshooting and improve test coverage, where applicable.
• Collaborate with the Billing Engineering team and other stakeholders to ensure effective communication and resolution of customer concerns.

Skills

Billing support

English fluency

Analytical skills

Troubleshooting

Asynchronous collaboration

Independent worker

Organizational skills

SQL knowledge

Tools

SQL

Job description

Jobgether is seeking a Billing Support Specialist based in Saudi Arabia to deliver a seamless billing experience for customers across international markets. You will manage a wide range of billing-related inquiries, resolve payment issues, invoice discrepancies, and account questions while collaborating with engineering teams.

The role emphasizes problem-solving in a fast-paced, globally distributed, asynchronous environment.