Regional Server & Logistics Leader (M.E./EMEA)

Jobtailor

Riyadh

On-site

SAR 260,000 - 520,000

Full time

14 days+

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Job summary

Jobtailor in Riyadh, Saudi Arabia, seeks an experienced Regional Technical Operations Leader to oversee cross-functional teams delivering on-site and remote support across the Middle East. You will act as the server hardware authority, focusing on Supermicro systems and GPU deployments, while driving continuous improvements and SLA adherence.

The role requires 10+ years in data center operations or logistics with 5+ years in leadership, and strong knowledge of x86, BIOS/BMC, and trade

Qualifications

Bachelor’s degree in Computer Engineering, IT, or related field; Master’s preferred.
Over 10 years in data center operations or logistics, with 5+ years in leadership.
Strong server systems engineering with Supermicro and GPU servers.
Experience in IOR/EOR operations and Middle East trade compliance.
Solid knowledge of x86 architecture and BIOS/BMC.
Proven ability to lead regional cross-functional teams under pressure.
Excellent executive communication; fluent English; Arabic preferred.
Certifications: SCP, CompTIA Server+, DCCA, ITIL Foundation or similar.
Familiarity with Saudi ZATCA customs and Dubai Trade/DP World platforms.

Responsibilities

Lead a cross-functional technical team providing on-site, remote, and customer-facing support across Saudi Arabia and the Middle East.
Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU-based deployments.
Drive root cause analysis and continuous service improvements to enhance operational efficiency.
Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on-site support.
Recruit, train, and mentor technical and logistics staff to build a high-performance team.
Oversee special handling and hardware depot operations, including inventory, distribution, and receipt management.
Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.
Coordinate international shipments and work with logistics partners to meet timelines while optimizing cost, routes and delivery timelines.
Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.
Act as the regional point of contact for logistics, import/export, compliance challenges and regulatory bodies.
Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.
Support pre‑sales and post‑sales technical discussions, including customer onboarding and project planning.