Receptionist

Hilton Worldwide, Inc.; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Riyadh is looking for a Receptionist to provide exceptional reception services and assist guests during their stay. This role requires strong customer service skills and a commitment to maintaining high standards. Key responsibilities include managing check-ins and check-outs efficiently, handling guest queries, and compliance with hotel policies. Previous experience in a customer-facing role is preferred, along with a high school diploma. This position offers full-time hours in a vibrant hospitality environment.

Qualifications

• Previous experience in a customer-focused industry is required.
• Commitment to delivering high levels of customer service is essential.
• Ability to work independently and as part of a team is necessary.

Responsibilities

• Provide reception services for guests during check-in and check-out.
• Achieve positive outcomes from guest queries efficiently.
• Ensure efficient reception experience and complete necessary audits.

Skills

Customer service

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Job Description - Receptionist (HOT0C8H2)

Job Number

HOT0C8H2

Work Locations

Hilton Riyadh Hotel and Residence, Eastern Ring Road, Central Region, Riyadh, 84828-11681

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office