Quality Manager-GIS

Hitachi Energy; Dammam; On-site; SAR 360,000 - 600,000; Full time

Job summary

Hitachi Energy Ltd. in Dammam seeks a senior Manufacturing Quality Assurance leader to define and oversee quality activities across GIS products and HV assembly lines. You will drive investigations, root-cause analysis and corrective actions while coordinating with audits and supplier quality programs.

You will mentor engineers, implement lean quality processes, and uphold HSE standards to deliver consistent, compliant products for customers in a high-volume manufacturing environment.

Qualifications

• Bachelor's degree in Engineering (Electrical) preferred.
• 15+ years of experience in GIS products, Manufacturing Quality, QA or QC.
• Proven experience in managing and resolving HV site non-conformances and customer quality issues.
• Strong knowledge of ISO 9001, QMS, internal auditing practices.
• Experience with 8D, Root Cause Analysis, and CAPA management.
• Knowledge of quality tools such as FMEA, MSA, Control Plans, SPC and quality performance monitoring is preferred.

Responsibilities

• Leading a team of quality engineers and technicians in a high-quality manufacturing and assembly environment.
• Planning and implementing team development activities while delivering on performance and quality objectives.
• Arranging and performing shop floor quality activities related to product inspections, incoming material quality, manufacturing processes, and testing operations.
• Driving process development, maintaining quality procedures, templates, and work instructions related to Operations Quality and Incoming Quality.
• Collaborating with cross-functional departments to identify deviations, manage non-conformances, perform root cause analysis, implement corrective actions, and drive continuous improvement initiatives.
• Supporting resolution of quality issues arising from GIS assembly lines, testing activities, or customer sites, with effective NCR follow-up.
• Attending and coordinating internal and external audits (ISO, Hitachi Energy, customer audits) and closing findings.
• Supporting Lean culture implementation within the business unit.
• Implementing and monitoring quality strategies for incoming materials, processes, supplier performance and customer complaints using KPIs.
• Arranging and conducting failure analyses and preparing reports using 8D or similar tools.
• Monitoring supplier quality performance and timely corrective actions related to NCRs and supplier non-conformances.
• Promoting a safe working environment in line with HSE requirements.
• Ensuring compliance with internal procedures, customer requirements, standards, regulations and company guidelines.
• Living Hitachi Energy's core values of safety and integrity.

Skills

Leadership

Stakeholder management

Planning

Communication

English proficiency

Problem-solving

Process improvement

Quality management

Auditing

Team management

Education

Bachelor's degree in Engineering (Electrical)

Job description

Manufacturing Quality Assurance work includes Defining and specifying activities, processes, and standards to fulfill the quality requirements for manufactured material, component, or product. Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products. Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards.

How You'll Make An Impact

• Leading a team of quality engineers and technicians in a high-quality manufacturing and assembly environment.
• Planning and implementing team development activities while delivering on performance and quality objectives.
• Arranging and performing shop floor quality activities related to product inspections, incoming material quality, manufacturing processes, and testing operations.
• Driving process development, maintaining quality procedures, templates, and work instructions related to Operations Quality and Incoming Quality.
• Collaborating with and empowering cross-functional departments to identify deviations, manage non-conformances, perform root cause analysis, implement corrective actions, and drive continuous improvement initiatives.
• Supporting the resolution of quality issues arising from GIS assembly lines, testing activities, or customer sites, while ensuring effective follow-up of NCR-related improvement actions.
• Attending and participating in internal and external audits, including ISO, Hitachi Energy, and customer audits, while coordinating closure of findings and improvement opportunities.
• Supporting organizational changes and the implementation of Lean culture within the business unit.
• Implementing and monitoring quality strategies for incoming materials, manufacturing processes, supplier performance, and customer complaints using predefined quality KPIs.
• Arranging and conducting failure analyses and preparing reports using 8D methodology or similar problem-solving tools.
• Monitoring supplier quality performance and ensuring timely corrective actions related to NCRs, CCRPs, and supplier non-conformances.
• Promoting and sustaining a safe working environment through compliance with Health, Safety, and Environment (HSE) requirements.
• Ensuring compliance with applicable internal procedures, customer requirements, industry standards, regulations, and company guidelines.
• Living Hitachi Energy's core values of safety and integrity, taking responsibility for your actions while caring for your colleagues, customers, and the business.

Your background

• A Bachelor's degree in Engineering and Electrical Engineering is preferred.
• 15 years of experience and above in GIS products, Manufacturing Quality, Quality Assurance, or Quality Control.
• Proven experience in managing and resolving High Voltage (HV) site non-conformances and customer quality issues.
• Hands-on experience in material inspection, incoming quality control, manufacturing quality methods, and product or process auditing.
• Strong knowledge of ISO 9001, Quality Management Systems (QMS), internal auditing practices, and certification requirements.
• Experience in systematic problem-solving methodologies including 8D, Root Cause Analysis, and corrective/preventive action management.
• Knowledge of quality tools and methods such as FMEA, Measurement System Analysis (MSA), Control Plans, SPC, and quality performance monitoring is preferred.
• Strong leadership, stakeholder management, planning, prioritization, and communication skills.
• Lean Six Sigma Yellow Belt, Green Belt, or higher certification is considered an advantage.
• Proficiency in both spoken and written English is required.