Quality Assurance Director

Zakat, Tax and Customs Authority; Riyadh; Presencial; SAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

The Zakat, Tax and Customs Authority is seeking a senior leader to guide quality assurance and revenue assurance initiatives, policies, and KPIs in line with strategy. You will develop guidelines, manuals, and forms, and build stakeholder communication while monitoring QA inspections and revenue reviews.

Lead automation of services, re-engineer processes, and provide guidance for corrective actions within the organization’s standards.

Formación

• Bachelor’s degree in Business Administration or equivalent is required.
• Master’s degree in Business Administration or equivalent is preferred.

Responsabilidades

• Guide quality assurance and revenue assurance strategic plan initiatives and KPIs.
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Educación

Bachelor’s degree in Business Administration

Master’s degree in Business Administration

Descripción del empleo

The job holder is responsible for guiding quality assurance and revenue assurance strategic plan initiatives projects objectives and KPIS developing revenue and quality assurance policies procedures guidelines manuals and forms building communication processes with relevant stakeholders monitoring and evaluating QA inspections and revenue assurance reviews re-engineering current process by automating related services and providing guidance and support for corrective actions in line with ZATCA s overall objectives and quality standards

Job Resposiblites

Contribute to the development of Monitoring amp QA business plan ensuring alignment with ZATCA strategy Develop the operational plan for Quality Assurance in line with Monitoring amp QA business plan and Operations strategic plan Discuss Service Quality Assurance budgeting requirements with top management and provide input to the budgeting process Ensure effective utilization of Quality Assurance budget and report accurately on progress made and challenges encountered Research benchmark best practices model to improve and enhance current situation Develop and update Quality Assurance Policies procedures guidelines manuals assessment plans and forms to ensure uniform implementation of ZATCA s objectives and strategic goals Build and maintain communication processes protocols and procedures to facilitate interaction between Quality Assurance and Operations Development function and relevant stakeholders to facilitate corrective action plans implementation Conduct impact studies scenario analysis and simulations following global local managerial and legal changes to measure financial impact on ZATCA s revenues and operations Monitor scheduled and unscheduled QA inspections and assessment plans analyze performance data to identify leakage control challenges and possible operational change opportunities and develop reports underlining potential future risks and gaps Assist senior management and financial committee in forecasting tax and customs revenues and related budgets monitor revenue collections across ZATCA s revenue sources and assess the level of collection against defined KPIs Ensure the re-engineering of current process by providing best practices of automated services Direct the development and implementation of oversight controls on business operations processes and procedures to ensure that to ensure adequate implementation of standards and safeguard ZATCA s revenues Review the analysis of internal and external stakeholders reports Internal Audit Risk Compliance Nazaha Diwan etc to highlight disparities and ensure communication with relevant operations units Monitor QA operations assessments technical operational cross-functional etc to identify additional inefficiencies and provide advice for improvements Monitor complaints root cause analysis and related investigations and collaborate with internal functions for the development of corrective actions Review and evaluate periodical performance reports identify gaps and improvement areas and report back to relevant stakeholders Follow-up on updates in regulatory social and economic environment to assess impact on ZATCA s revenues and operations and dispatch observations and analysis to relevant stakeholders Participate in the identification and recruitment of key talent Guide mentor and support direct reports in order to execute duties according to set policies and processes

Job Details

Communication and Contacs

Education

Bachelor s degree in Business Administration, or equivalent is required

Master s degree in Business Administration, or equivalent is preferred

Experience

An optimal of 8 years of relevant experience, with a preferred at least 3 years of experience in managerial level

Competencies

Strategic and Business Planning - Advanced Quality Management - Advanced Policy Making - Advanced Data Analytics - Advanced Business Excellence - Advanced Change Management - Advanced Professionalism - Proficient Collaboration and Communication - Proficient Results Oriented - Proficient Customer Focus - Proficient Enablement of Change and Innovation - Proficient Leading by Example - Proficient Strategic Thinking - Developing Operational Excellence - Developing Develop Teams - Proficient