Quality Associate, Amazon Now

Amazon Inc.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Afaq Q Tech General Trading is seeking a Quality Associate to act as the on-ground quality lead for Anow, Amazon's quick commerce service in Saudi Arabia. You will perform audits of dark stores and vendor sites, document findings, and drive corrective actions to uphold high quality standards.

The role is field-heavy, requiring frequent store visits and strong attention to detail. English and Arabic communication skills are essential for reporting and coordination across teams.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Industrial Engineering, or a related field.
• 1+ years of experience in quality assurance, operations, auditing, or a related field.
• Ability to conduct structured site visits, document findings, and produce clear audit reports.
• Strong attention to detail with the ability to identify process gaps and non-conformances.
• Comfortable working in the field with frequent store and vendor visits.
• Strong written and verbal communication skills in English; Arabic required.

Responsibilities

• Conduct scheduled and unannounced audits across Anow dark stores and vendor sites, covering operational processes, storage conditions, product quality, and compliance with Anow standards.
• Document audit findings in a structured format and produce clear, actionable reports for store managers, vendor partners, and internal stakeholders.
• Track corrective action plans following each audit — follow up with relevant teams to ensure gaps are closed within agreed timelines.
• Maintain a live view of quality performance across the store network, flagging recurring issues and escalating critical non-conformances promptly.
• Support the development and rollout of quality checklists, SOPs, and training materials as standards evolve.
• Coordinate with Operations, Vendor Management, and Category teams to resolve quality issues that have upstream supply or process root causes.
• Contribute to periodic quality reviews by compiling audit data, identifying trends, and presenting findings to the team.

Skills

Attention to detail

Auditing

Communication skills

Field work

English proficiency

Arabic language

Excel

Education

Bachelor's degree in Business, Supply Chain, Industrial Engineering, or a related field

Tools

Excel

Job description

Job ID: 10595235 | Afaq Q Tech General Trading

Anow is Amazon's quick commerce offering in Saudi Arabia, delivering everyday essentials in 15 minutes from dark stores across Saudi.

As Quality Associate, you will be the eyes on the ground for Anow's quality standards across our store network and vendor base. You will conduct regular site audits, identify gaps against established standards, and work with store and vendor teams to drive corrective actions. This is a field-heavy role suited for someone who is detail-oriented, structured, and comfortable holding others accountable to high standards.

Key job responsibilities

• Conduct scheduled and unannounced audits across Anow dark stores and vendor sites, covering operational processes, storage conditions, product quality, and compliance with Anow standards
• Document audit findings in a structured format and produce clear, actionable reports for store managers, vendor partners, and internal stakeholders
• Track corrective action plans following each audit — follow up with relevant teams to ensure gaps are closed within agreed timelines
• Maintain a live view of quality performance across the store network, flagging recurring issues and escalating critical non-conformances promptly
• Support the development and rollout of quality checklists, standard operating procedures, and training materials as standards evolve
• Coordinate with Operations, Vendor Management, and Category teams to resolve quality issues that have upstream supply or process root causes
• Contribute to periodic quality reviews by compiling audit data, identifying trends, and presenting findings to the team

Basic Qualifications

• - Bachelor's degree in Business, Supply Chain, Industrial Engineering, or a related field
• - 1+ years of experience in quality assurance, operations, auditing, or a related field
• - Ability to conduct structured site visits, document findings, and produce clear audit reports
• - Strong attention to detail with the ability to identify process gaps and non-conformances
• - Comfortable working in the field — frequent store and vendor visits are a core part of this role
• - Strong written and verbal communication skills in English; Arabic required

Preferred Qualifications

• - Experience in retail, quick commerce, FMCG, or food and beverage operations
• - Familiarity with quality management frameworks or auditing standards (e.g., ISO, HACCP, or equivalent)
• - Experience tracking corrective action plans and following up with internal or external stakeholders to close gaps
• - Proficiency in Excel or data tools to compile audit findings and produce structured reports
• - Knowledge of Saudi regulatory standards related to food safety, storage, or retail operations
• - Experience working across multiple sites or vendors simultaneously

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.