Program Manager -Professional Services Saudi Arabia

Fortinet; Saudi Arabia; On-site; SAR 250,000 - 420,000; Full time

Job summary

Fortinet Saudi Arabia is seeking a Program Manager to lead medium‑complexity IT security projects from initiation to delivery. You will coordinate a virtual team across customer contacts, Fortinet Sales, Professional Services and Technical Support to ensure a sound, profitable implementation.

The role requires strong negotiation, written and verbal communication, and a structured approach to managing scope, budget, and risk. A background in business skills, budgeting and analysis is essential.

Qualifications

• Bachelor’s degree in business or management or equivalent work experience.
• PMP and/or PRINCE II certification would be a plus.
• Strong organizational and analytical capabilities.

Responsibilities

• Builds strong relationships to understand customer project needs.
• Develops, negotiates and builds a Scope of Work, WBS and project schedules.
• Identifies resources needed and allocates responsibilities.
• Coordinates Fortinet functions across sales, operations and support.
• Manages internal and external resources for project execution.
• Ensures on-time delivery within scope and budget.
• Manages scope, schedule and cost changes with verification techniques.
• Reports to management and escalates as needed.
• Forecasts revenue, profitability and utilization.
• Maintains comprehensive project documentation.

Skills

Project management

Budgeting

Negotiation

Communication

Analytical thinking

Organizational skills

Education

Bachelor’s degree in business or management

PMP certification

PRINCE II certification

Job description

Job Description

The Program Manager is responsible for ensuring from start to finish – the delivery of medium‑complexity projects on time and according to the negotiated Scope of Work. The Program Manager is expected to manage a virtual team comprising Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities

• Builds strong relationships to understand the needs and requirements of the customer's projects.
• Manage the relationship with the customers and all stakeholders. Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects.
• Identifies resources needed and assigns individual responsibilities – ensures resource availability and allocation in alignment with project plans.
• Works closely with all customer‑facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
• Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects.
• Ensure that all projects are delivered on‑time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques.
• Report and elevate to management as needed.
• Manage escalations with all levels internally and externally to achieve success.
• Create and maintain comprehensive project documentation.
• Effectively apply Fortinet's methodology and enforce project standards.
• Perform risk management to minimise Fortinet's exposure and risk on projects.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for the project.
• Accurately forecast revenue, profitability, margins, bill rates and utilisation.
• Assure project legal documents are completed and signed.
• Facilitate team and customer meetings effectively.
• Understand how to communicate difficult/sensitive information tactfully.

Job Requirements

• Around 5 years in a similar position.
• Technical understanding of security and networking projects.
• Exceptional organisational skills including attention to detail and multitasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Experience working with global enterprises, MSSP, carrier and governmental customers.
• Experience working both independently and in a team‑oriented, collaborative environment.
• Can adapt to shifting priorities, demands and timelines through analytical and problem‑solving capabilities.
• React to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.
• Excellent conflict‑resolution skills.
• Strong commitment and self‑driven individual.

Education

• Bachelor’s degree in business or management discipline and/or equivalent work‑related experience.
• PMP and/or PRINCE II certification would be a plus.