Program Manager

Amazon; Jeddah; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading global e-commerce firm is seeking an L5 Program Manager in Jeddah, Saudi Arabia. This role involves managing small to medium-scale projects, executing plans across various teams, and driving operational excellence within Amazon Now's delivery network. Candidates should possess 5+ years of experience in relevant fields and strong analytical skills, alongside the ability to manage multiple stakeholders effectively. Join us to enhance customer experience and operational efficiency.

Qualifications

• 5+ years of relevant professional experience or a Bachelor's degree.
• 3+ years of program or project management experience required.
• Strong analytical and quantitative skills necessary.

Responsibilities

• Manage lifecycle activities for multiple medium-sized programs.
• Develop and execute project plans while securing necessary resources.
• Provide status updates to leadership and track KPIs.

Skills

Analytical skills

Cross-functional collaboration

Data-driven decision-making

Project management

Strong communication skills

Education

Bachelor's degree or relevant experience

Tools

MS Office (Excel)

SQL

Tableau

Job description

Role Overview
The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.

Responsibilities

• Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation
• Develop and execute project plans, securing resources and managing implementation across cross-functional teams
• Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders
• Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
• Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives
• Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders
• Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements
• Influence without authority by building trust and consensus across multiple teams
• Identify pain points and opportunities for process optimization within dark store operations
• Drive continuous improvement initiatives using data-driven decision-making and root cause analysis
• Implement best practices and standardized processes to support scalability
• Manage Business Continuity Plan (BCP) situations and develop mitigation strategies
• Use data and metrics to drive improvements and measure program success
• Conduct deep dives into operational metrics to identify trends and areas for improvement
• Create executive-level reports and presentations for senior leadership
• Track and report on Key Performance Indicators (KPIs) relevant to program objectives
• Launch & Scale Management – Support new marketplace and dark store launches, coordinating with multiple teams
• Manage launch readiness activities including resource onboarding, fund transfers, and team coordination
• Document learnings from launches and scale initiatives to enrich organizational knowledge
• Drive strategic change across broader operations teams

Basic Qualifications

• Bachelor's degree or 5+ years of relevant professional experience
• 3+ years of program or project management experience
• Strong analytical and quantitative skills with experience in data collection and root cause analysis
• 2-3 years of experience managing or participating in projects with multiple stakeholders
• Proficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams

Preferred Qualifications

• Experience in operations, logistics, supply chain management, or retail/e-commerce environments
• Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)
• PMP or similar project management certification
• Experience with SQL, data visualization tools (Tableau), or business intelligence platforms
• Experience in fast-paced, ambiguous environments requiring independent decision-making
• Strong written and verbal communication skills with ability to influence senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 28, 2026 (Updated 17 minutes ago)

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