Patient Experience Performance Analyst

Dallah Health; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Dallah Health is seeking a Healthcare Quality Improvement professional to monitor patient service performance and support continuous improvement across the hospital. The role focuses on data collection, dashboard maintenance, and collaboration with departments to drive service enhancements.

Requirements include 1–3 years in healthcare quality or patient experience, familiarity with KPIs and quality frameworks, and fluency in English and Arabic.

Qualifications

• 1–3 years of experience in healthcare quality, performance improvement, or patient experience.
• Familiarity with healthcare KPIs, quality frameworks, and patient journey mapping.
• Fluency in English and Arabic preferred.

Responsibilities

• Collect and compile data on patient service performance indicators such as waiting times, appointment delays, and service responsiveness.
• Assist in maintaining and updating performance dashboards and reporting tools.
• Participate in the analysis of patient satisfaction and operational data to identify service gaps and improvement opportunities.
• Collaborate with departments to implement patient service improvement initiatives.
• Ensure accurate documentation and reporting of performance metrics in line with regulatory and accreditation standards.
• Coordinate periodic performance reviews and provide administrative support for performance-related meetings.
• Assist in tracking action plans and follow-up items resulting from performance assessments.
• Help ensure alignment of departmental performance targets with hospital-wide patient experience objectives.
• Support awareness and training activities related to performance improvement processes.
• Contribute to internal audit preparations and compliance with MOH, CBAHI, or JCI standards.

Skills

Data analysis

Analytical skills

Communication skills

Presentation skills

Attention to detail

Fluency in English and Arabic

Education

Bachelor’s degree in Healthcare Administration, Industrial Engineering, Quality, or a related field

Tools

Excel

Power BI

Job description

Dallah Health is seeking a Healthcare Quality Improvement professional to monitor patient service performance and support continuous improvement across the hospital. The role focuses on data collection, dashboard maintenance, and collaboration with departments to drive service enhancements.

Requirements include 1–3 years in healthcare quality or patient experience, familiarity with KPIs and quality frameworks, and fluency in English and Arabic.