PATIENT ACCESS SPECIALIST - SMSC - Full Time

Valor Health; Jizan; On-site; SAR 46,000 - 60,000; Full time

Job summary

Valor Health in Saudi Arabia is seeking a Patient Access Specialist to efficiently register patients in both acute and ambulatory settings, greet patients in person or by phone, and verify insurance eligibility.

You will pre-register patient accounts, scan forms into the EMR, collect copays, and schedule visits according to provider preferences. Regular duties include coordinating registrations, answering switchboard calls, and rotating across registration areas.

Qualifications

• High school diploma or equivalent required.
• Experience in hospital office or admitting is preferred.
• Proficient in computer word processing, spreadsheets, and databases.
• Good data entry and customer service skills.
• Must be able to read, write, and speak English clearly.

Responsibilities

• Register patients for both acute and ambulatory settings.
• Greet patients and visitors in person or by phone.
• Verify insurance eligibility.
• Pre-register and maintain preregister accounts.
• Scan registration forms into EMR.
• Collect copays and payments.
• Schedule patients according to provider scheduling.
• Answer phones and route calls.
• Rotate across registration areas.
• Cross-train and work holidays/overtime.
• Maintain positive relations with staff and patients.

Skills

Customer service

Data entry

Phone switchboard

Computer literacy

EMR systems

Education

High school diploma or equivalent

Tools

Hospital software (EMR)

Microsoft Excel

Telephone switchboard

Job description

Position Title: Patient Access Specialist

Department: Business Office/Clinics

Level I Supervisor's Title: Revenue Cycle Manager/Clinic Managers

Level I – General Front Desk, Clinic or Hospital

• Position Summary: Responsible for registering patients efficiently and accurately, greeting patients and visitors in person or by phone, and verifying insurance eligibility.
• Principle Functions and Responsibilities:
• Registers all patients for both acute and ambulatory settings.
• Coordinates night quick admit registration from hardcopy form to permanent computer records.
• Monitors patient census and notifies appropriate Department Manager of admission status.
• Pre-registers any necessary patient accounts and maintains those preregister accounts by completing them after patient arrives or is discharged.
• Responsible for scanning all patient registration forms into electronic medical record system.
• Maintains standing orders for Laboratory patients.
• Receives notification of patient discharges from nursing station and enters discharges into computer.
• Collects and processes copays, deductibles, and co-insurance payments from patients via in-person or over the phone.
• Processes incoming mail and distributes to appropriate departments. For payments received via mail, logs patient account numbers on checks, and places remittance slips in the daily folder.
• Responsible for scanning patient insurance remits into appropriate file folders.
• Responsible for occasional duties of monitoring and organizing incoming faxes and print jobs related to the hospital-wide copy and fax machines.
• Maintains positive and effective relations with co-workers, other departments, patients, and visitors.
• Generates estimates of procedures/services/visits for patients.
• Attends meetings and completes assigned trainings as required.
• On occasion, may be required to work holidays, overtime, night or weekend shifts.
• Required to cross-train in all registration areas and will rotate to work a shift in each area at least once per quarter.
• Answers multi-line phones and/or serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary.
• Validates prior authorization information from external providers.
• Notifies appropriate staff/department of patient arrival for STAT procedures or exams.
• Calls patients for appointment reminders for upcoming appointments (typically, next day appointments).
• Schedules patients according to provider scheduling preferences.
• May occasionally assist with registration audits and corrections.
• Performs other duties as assigned or requested.

Qualifications

• Position Qualifications:
• Minimum Education: High school diploma or equivalent.
• Minimum Experience and Skills: Prior experience in a hospital business office or admitting office.
• Demonstrated proficiency in terms of computer-based word processing, spread sheet and database management.
• Ability to operate a hospital-wide telephone switchboard. Data entry and customer service experience a plus.
• Certification, Registration or Licensure: None required

Physical Requirements (level I & II)

• Sitting and working at a computer, walking,
• Lifting, reaching, hand eye coordination, speaking.
• Must be able to read, write, and speak English clearly.

Working Conditions (level I & II)

• Primarily works in an office setting.
• Potential exposure to patient elements in general.
• Blood Borne Pathogens – potential exposure to blood, body fluids or tissues.