OTR Supervisor at Amazon.com

Amazon.com; Dammam; On-site; SAR 60,000 - 90,000; Full time

Job summary

Amazon.com in Dammam, Saudi Arabia, is seeking an OTR Supervisor for our on-site delivery stations. This full-time role focuses on operational excellence, safety, and on-time performance across the DSP/DS network.

You will oversee OTR metrics, lead safety audits, manage onboarding with external contractors, and drive data-driven improvements to deliver customer-centric service.

Qualifications

• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Work 40 hours/week, and overtime as required.
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Speak, write, and read fluently in English

Responsibilities

• Managing OTR metrics by overseeing process on ground and ensuring process compliance
• Lead and conduct station vehicles safety audits
• Facilitate on-boarding process with our external contractor
• Dive deep into OTR metrics challenges and provide solutions partnering with DSPs and stakeholders
• Incentive management
• Uniform auditing and inventory
• Daily ops communications with DSP POCs and escalations to the owners, if needed
• Handling DS callouts on day-to-day topics related to DSP DAs
• Arranging and following up on DAY0 attendance
• Working towards great DSP and DA experience
• Streamline feedback from the DSPs to improve processes and provide solution

Skills

English fluency

Education

High school diploma

Bachelor's degree in engineering, supply chain, operations management, logistics, Urban Design or MIS

Tools

Microsoft Office

Job description

Apply for OTR Supervisor at Amazon.com in الدمام, S04, SA. This Full time on site position offers great opportunities for career growth.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Are you ready to champion customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you! We’re seeking an OTR Supervisor to join our dynamic Delivery Stations. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

Key job responsibilities

• Managing OTR metrics by overseeing process on ground and ensuring process compliance
• Lead and conduct station vehicles safety audits
• Facilitate on-boarding process with our external contractor
• Dive deep into OTR metrics challenges and provide solutions partnering with DSPs and stakeholders
• Incentive management
• Uniform auditing and inventory
• Daily ops communications with DSP POCs and escalations to the owners, if needed
• Handling DS callouts on day-to-day topics related to DSP DAs
• Arranging and following up on DAY0 attendance
• Working towards great DSP and DA experience
• Streamline feedback from the DSPs to improve processes and provide solution

BASIC QUALIFICATIONS

• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

• Experience using clear communication skills and experience delivering training to groups and creating corresponding communications and training materials
• Experience working with data analytics, data warehouse reporting, and query design
• Experience with ERP systems (e.g., SAP, Oracle, Workday), or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
• Bachelor's degree in engineering, supply chain, operations management, logistics, Urban Design or Management Information System

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.