Operations Manager (Events)

Informa Group Plc.; Riyadh; On-site; SAR 350,000 - 500,000; Full time

Job summary

Informa Group Plc. is seeking an Operations Manager to lead the professional delivery of allocated events, including Umrah & Ziyarah Forum and related initiatives in the EMEA region.

You will drive operational excellence, governance, and supplier coordination while guiding junior team members through multiple events across time zones. The role requires a degree, 5+ years in events or exhibitions, and strong procurement awareness.

Qualifications

• Educated to degree level or equivalent (BA/BS or higher).
• Strong verbal and written skills in Arabic and English.

Responsibilities

• Be the key point of contact for show teams and stakeholders across allocated events.
• Forecast and manage operational budgets for assigned events.
• Oversee delivery of physical and digital events including features and related tasks.
• Develop and monitor project plans and ensure timely execution across events.
• Ensure compliance with H&S, security and sustainability guidelines.
• Prepare post-event reports and KPI analysis.

Skills

Degree

Arabic

English

Budget management

Event operations

Leadership

Education

Bachelor's degree or equivalent

Job description

Portfolio 3 is searching to build out its Operations team with a new Operations Manager to join the team and help strengthen our foundation. Heading into its 3rd year, the portfolio is looking to build its initial success with CPHI Middle East Umrah amp Ziyarah Forum and Saudi Maritime amp Logistics Congress. With some more exciting projects on the horizon you could be one of the key drivers in the next stage of bringing amazing experiences to and forging memorable brands in The Kingdom. As Portfolio 3 is building and growing we are looking for someone to come and help specifically but not limited to the delivery of The expanding Umrah amp Ziyarah Forum ecosystem The evolving Innovation Driven Water Sustainability IDWS event after a successful 1st year. The Operations Manager is responsible for the professional operational delivery of their allocated events, features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. Reporting to the Head amp Senior Operations Managers the Operations Manager will be responsible together with the Senior Operations Manager for implementing the EMEA Operations objectives and the intention is for the Operations Manager to eventually take full lead on running these streams with high level Ministry involvement and communication required. The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times, adding value to the Operations Department and Portfolio alike and helping others to build their knowledge and ability for the future of Tahaluf.

Operational Duties

• Be the key point of contact for the show teams in all matters on your allocated shows internal and external
• Accountability for setting regular forecasting amp achieving operational show budgets for allocated events
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features amp fully undertaking all related tasks
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
• Ensuring all allocated events are working within the company s H amp S Security amp Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief design feature production and signage process in co-ordination with show teams and sponsors
• Communicate with suppliers and show teams to manage the brief design production and management of Registration areas and overall welcome experience
• Compile post event reports and KPI analysis
• In collaboration with the Procurement team monitor the ongoing performance of key contractors and troubleshoot identify remedial action as required on each event

Management

• Manage mentor amp develop line reports amp others within the EMEA Operations team
• You will manage line reports on a day to day basis where applicable each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads amp priorities for each team member individually
• Setting monitoring and management of direct reports performance objectives and identifying training needs
• Work with colleagues to achieve best practice in terms of operational planning and management

Compliance legal H amp S Sustainability

• Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
• Follow the complete HSS Operating Model for all allocated events submitting paperwork as required in a timely and concise manner and embedding best practice amp continual improvement s into all your event planning
• Collaborate with Informa H amp S team to ensure suppliers meet and exceed our H amp S requirements Work with H amp S team on remedial measures where necessary
• Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives

Qualifications

• Educated to degree level or equivalent
• Strong and effective verbal and written skills in Arabic and English.
• 5 years of events or exhibition industry experience or similar.
• Must have independently and successfully managed operations on multiple large events to a consistently high standard.
• Experience of managing, supporting & amp; developing multiple line reports simultaneously.
• You will possess a good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors.
• Effective communication skills being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the portfolio(s).
• Familiarity with good procurement practices.
• Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.
• Ability to anticipate problems and/or put contingency plans in place.
• A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.
• Willingness and ability to travel / work across differing time zones especially within the EMEA region.
• Proven knowledge of exhibition H&S Guidelines and implementation.
• Computer literate and proficient in the use of commonly used business software and project management software.
• IOSH Managing Safety Certificate (or equivalent) as a minimum.
• Prior large budget management skill is a plus.